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kellyco nolonger service minelab detectors?
Posted by: Ksdirt
Date: October 03, 2017 10:14AM
Just read on minelab website in the news section...effective immediately as of 10-02-17 kellyco will nolonger service minelab detectors.....

Re: kellyco nolonger service minelab detectors?
Posted by: sprchng
Date: October 03, 2017 10:29AM
So what changed?:smile:

Re: kellyco nolonger service minelab detectors?
Posted by: nagov
Date: October 03, 2017 10:49AM
If the mother ship said it was so, it must be ........



Walk near it, swing over it and understand what the machine is telling you....

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Re: kellyco nolonger service minelab detectors?
Posted by: SeabeeRon
Date: October 03, 2017 10:51AM
Here is the link to the news release:

https://www.minelab.com/usa/go-minelabbing/news?article=320105



SeabeeRon on the beach in:
Santa Cruz, CA.
ML Sov GT,White's MXT, Surf PI Pro & Bounty Hunter Land Ranger

Re: kellyco nolonger service minelab detectors?
Posted by: Frank in NH
Date: October 03, 2017 10:53AM
So who will service them in the US?

Re: kellyco nolonger service minelab detectors?
Posted by: brother steve
Date: October 03, 2017 11:01AM
I heard it was Fort Bedford metaldetectors. Western Pa. Don't quote me on that.

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Re: kellyco nolonger service minelab detectors?
Posted by: Champ Ferguson
Date: October 03, 2017 11:29AM
Quote
sprchng
So what changed?:smile:


OK, that's funny. :nono:



Minelab CTX
Minelab Excalibur II
Minelab Safari

Re: kellyco nolonger service minelab detectors?
Posted by: ML
Date: October 03, 2017 12:12PM
I was hoping that the new service location in Pa would be in addition to Kellyco. Good question, what exactly HAS changed? Unless they have added techs, (as in several), most likely nothing. Good luck Fort Bedford, hope you know what you are in for...

Re: kellyco nolonger service minelab detectors?
Posted by: D&P-OR
Date: October 03, 2017 12:18PM
Couldn't get much worse than it has been for out of warranty Minelabs.
Quote
ML
I was hoping that the new service location in Pa would be in addition to Kellyco. Good question, what exactly HAS changed? Unless they have added techs, (as in several), most likely nothing. Good luck Fort Bedford, hope you know what you are in for...


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Re: kellyco nolonger service minelab detectors?
Posted by: lytle78
Date: October 03, 2017 12:24PM
Imwonder if Kellyco will still do work on older ML machines which Minelab no longer supports? They were aboit the only place you could send one of these - even before they were ML’s official repair facility.



Rick Kempf

Re: kellyco nolonger service minelab detectors?
Posted by: Ksdirt
Date: October 03, 2017 12:27PM
Quote
Champ Ferguson
Quote
sprchng
So what changed?:smile:


OK, that's funny. :nono:

that's hilarious .....we all no why that's so funny...

Re: kellyco nolonger service minelab detectors?
Posted by: IDXMonster
Date: October 03, 2017 12:28PM
Quote
sprchng
So what changed?:smile:

:lol::lol::lol: Ouch!

I shipped my CTX there last Tuesday, got there on Thursday, mine is being shipped back to me today.
Posted by: Dan(NM)
Date: October 03, 2017 12:40PM
Not only that they were in contact with me during the whole process so I knew what was going on. I would say that is outstanding customer service.

Outstanding Customer Service is a 2 week turnaround
Posted by: Donna(NJ
Date: October 03, 2017 12:54PM
and 'reasonable' repair costs. NOT the scalpers price to repair and the 'I'll be dead' before I get it back. Great product but they a have long way to go in Customer Service.
Tesoro, Garrett, Fisher and Whites will still fix ANY of their machines at a very reasonable cost and a fairly quick turnaround. Minelab take note !!!! Im still reeling about my $800 to fix my Excalibur and the $40 charge because I refused such an exorbitant repair cost. Shame on you !!! I bought a practically new Excal 2 for that price. Hope your quality control is above the clouds for the new Equinox. You sure have set the detecting world on fire. I hope it doesnt backfire.

HH
Donna(NJ)

Re: kellyco nolonger service minelab detectors?
Posted by: Ksdirt
Date: October 03, 2017 01:06PM
Yes if minelab is starting a new location for service ...hopefully they're doin it for better service......Just match the service Whites has then you will have it goin on..
New detector ..new technology...new service....sounds good...let's hope..just do it.

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