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Re: Excalibur Accessories user input lets start with the rod asm first
Posted by: Jimbo1023
Date: August 11, 2014 05:12AM
My 1+ year's experience with Anderson's fiberglass rod is mixed good and bad; mostly bad. Light and strong, the upper glass shaft has held up in strong current, waves and surf. However, I've gone thru 3 metal arm cuffs, where the metal cuff cracks outside the weld joint. But the most frustrating is a floppy coil on that clunky lower shaft. The special lower rod end that mates with the fiberglass upper is larger in diameter, than the standard/metal Anderson and other rods. The Anderson lower rod comes with 2 thin friction washers, when bought the fiberglass upper and lower rod as a set. To stabilize the Excal 10" coil in ocean and surf current, takes a lot of friction!! Detecting 2 times a week, for 3-4 hours each time, is more than this lower rod design can take. Friction washers last 2-3 weeks before wearing thin, tearing, and just being along for the ride. Following the enclosed rod instructions, I contacted Anderson, but got no immediate response. After 2 weeks, I followed up with another email to Anderson, saying I'd like some guidance on how to extend the friction washer life/stabilize the detector coil. Eventually, I received an email saying to inspect the rod end for uniformity and he had shipped some additional friction washers free. After another 2 weeks went by and I had not received anything, In parallel with my first Anderson delay, I also called Kellyco, referenced the absence of timely response from the Anderson company and described the design issue of the Anderson fiberglass rod product. I ordered Minelab's bolt and teardrop friction washer packet for $25 and Kellyco included additional Anderson friction washers and a packet of Anderson spacer washers and received it in a few days. I inspected the Anderson lower rod end and found a groove in the molding of the rod end flat surface. This was a defect. l Eventually received two shipments of washers from Anderson, which was disappointing service. Being sent from Canada to Honolulu was very slow. Buying a "Cadillac" rod I thought should come with some "Cadillac" service..... NOT!! Kellyco responded much faster and replaced the defective lower rod with a new one, not Anderson!! On the 2nd lower rod, the rod end was molded flat and smooth. However, this did not solve the floppy coil problem. And, every time I have to replace the friction washers, I would go through aligning the nylon bolt thru a coil ear, a plastic spacer washer, a rubber friction washer, the rod end, a friction washer, a spacer washer and the opposite coil ear, while prying open the coil ears.....If you have strong hands, allow 30 - 45 minutes when you get good!! Using the thicker Minelab washers eliminated the need for spacer washers and simplified the change-outs. Offering some feedback on the lower rod to Anderson was not received well. The last response I received from Anderson rods was that a new lower rod design was coming out "soon". . . that was over a year ago. There was no personal follow up by Anderson to my observations, performance issues and improvement ideas since then. During the last 6 months, I've shoved many tear drop washers on that Anderson Rod end, but again with a small surface area on the rod end, they don't grip well or last more than 5-6 weeks. In closing I'd like to recommend that Anderson take some customer service lessons from Kellyco, and point out that my experience was limited to the Anderson Excal fiberglass rod product.


SubjectAuthorViewsPosted

Excalibur Accessories user input lets start with the rod asm first

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Re: Excalibur Accessories user input lets start with the rod asm first

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Re: Excalibur Accessories user input lets start with the rod asm first

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Re: Excalibur Accessories user input lets start with the rod asm first

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