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Re: minelab repairs backlog
Posted by: treasure_hunter
Date: December 01, 2016 12:56PM
Quote
surfman
Right. Seems like as soon as they lost one guy they went down fast. Real shame. I had some work done and it only took a little longer then it was supposed to. But since then I've heard about some long wait times.

Even when Barry was still alive there was a 4 week wait. They lost Barry in February, hired a guy in early March then let him go in early April as he was not working out, They then hired Fred in late April, Fred had ran a small detector repair center in Brazil for land detectors so he already had experience repairing some detectors. They trained him for 3 months on the Excals and got him to where he was good on fixing the excals, then in middle of August Fred had to move back to Brazil for personal family problems. According to Dave who runs repair center they have interview 5 people since Fred left and none were qualified enough to hire so far..

Starting another repair center will not be a quick or easy task either as you have to have trained electronic techs who also understand detecting, the relationship between, threshold, sensitivity and discrimination. Next there is the parts supply issue to stock it a new repair center, It is hard now for Minelab to keep up the parts supply for the one in Orlando...

The repair center in Orlando was a back up repair center for the Minelab repair center that was in Illinois, both of the repair techs in Illinois retired in Spring of 2015 and the repair center in Orlando became the primary Minelab repair center. Barry was a retired NASA shuttle engineer and Dave who trained Barry for 2 years on repair detectors runs the repair center, he is a retired Naval Aviation Maintenance officer.


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