Findmall.com
 
 






Minelab Excalibur & Sovereign Forum


Welcome! Log In Register
Re: minelab repairs backlog
Posted by: treasure_hunter
Date: December 02, 2016 06:54AM
Quote
GeorgeinSC
I own three Minelab detectors. Had considered purchasing a CTX-3030 but with the lack of customer service when one needs a repair I am very hesitant to invest that kind of money in a machine that I would have to wait for months to get repaired.

Not blaming the guys in Orlando.

I blame Minelab for the distinct lack of customer service. I know of one Gentleman who said he talked to Minelan about doing repairs and they refused to sell him parts. According to him Minelab Australia told him to tell us to throw those broken machines in the trash and buy a new one.

If what he told me is true Minelab does not understand the meaning of the words Customer Service. I had 15 years experience in Retail and I know customer service when I see it being done and Minelab is not doing anything but LOUSY Customer service.

I do not believe what the gentleman said, I would have to see it in writing which he would have as I highly doubt he called on the phone. Minelab has all they can do to keep parts up for the existing repair centers they already have. The only way you can get parts is to be an authorized Minelab repair center, you can't just call Minelab and say "I want parts to repair a detector or to repair detectors." It is the same with other manufacturers, try calling Whites and ask them to send you internal parts for a Whites detector and see what they say.

As I stated earlier, the repair center is interviewing job applicants but they need to get someone that is qualified and who will stay, training a new tech will make the back log longer as it takes Dave off the bench so they want to be sure they don't waste the time training someone who will just leave.....

I own 5 Minelabs, 3 excals, each with a different coil hard wired on, a sov gt and a 3030 as well as a Fisher 1235x. I personally wouldn't hesitate to buy another Minelab detector if the need arose........


SubjectAuthorViewsPosted

minelab repairs backlog

mike k.578November 30, 2016 08:07AM

Re: minelab repairs backlog Jpeg Attachments

ROBOCOP224December 10, 2016 09:00AM

Re: minelab repairs backlog

dewcon4414181December 10, 2016 06:03AM

Re: minelab repairs backlog Jpeg Attachments

ROBOCOP221December 07, 2016 03:17PM

Re: minelab repairs backlog

dewcon4414196December 07, 2016 06:10AM

Re: minelab repairs backlog

dewcon4414207December 06, 2016 05:28AM

Re: minelab repairs backlog

treasure_hunter185December 07, 2016 07:01AM

Re: minelab repairs backlog

Champ Ferguson216December 06, 2016 11:15AM

Re: minelab repairs backlog

GeorgeinSC207December 06, 2016 10:03AM

Re: minelab repairs backlog

david bull203December 06, 2016 05:00PM

Re: minelab repairs backlog

lytle78178December 06, 2016 07:16PM

Re: minelab repairs backlog

pasttom205December 02, 2016 11:57AM

Re: minelab repairs backlog

Auriemma208December 02, 2016 11:26AM

Re: minelab repairs backlog

mascard1188December 02, 2016 08:45AM

Re: minelab repairs backlog

goodmore193December 02, 2016 07:19AM

Re: minelab repairs backlog

surfman207November 30, 2016 09:48PM

Re: minelab repairs backlog

treasure_hunter212December 01, 2016 12:56PM

Re: minelab repairs backlog

GeorgeinSC199December 01, 2016 07:46PM

Re: minelab repairs backlog

treasure_hunter233December 02, 2016 06:54AM



Sorry, only registered users may post in this forum.

Click here to login