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Minelab Excalibur & Sovereign Forum


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Re: Sovereign and excallibur repair manual
Posted by: treasure_hunter
Date: January 07, 2017 09:04AM
Quote
surfman
I'm with you on this George. I have three detectors, all Minelab's. Two Excal's and a CTX. The CTX is still under warranty. I hope I never have to send it in for repairs. It's a real shame that there's that many detectors there for warranty repair. That right there say's something if you ask me. Either the new detectors are total crap or the techs they have are still trying to figure out how to fix them. Taking to long to diagnose the issue would be my guess. The CTX is the most technological detector they have so trying to figure that thing out has gotta be a pain. That's unless they have a system that plugs into like a scanner for a vehicle. That would make things much easier and faster. Still waiting for those positive posts about the repair times.

The majority of detectors in for repair are not warranty work, they are non warranty. Vast majority are older detectors long out of warranty with excals being the largest group. A lot of the repairs are due to people not taking care of their detectors, a lot have cracked end caps which caused leaks by dropping or bumping them into things and being thrown in back of pickups ect.. Next are cracked housing caused by people bumping the knobs which then cracks the collars around the pots where the o-rings are, when the crack goes past o-ring it leaks. A lot of the excal repairs are from people doing their own work or having someone else do the repairs or work and they used the wrong size o-rings, the wrong kind of resin in the end caps and butchered the motherboard soldering while trying to do custom mods.

Many of the packages come in with not one detector but 2 or 3 at a time, customers do not put a note inside the package saying what is wrong with detector, some do not even put their contact info inside the package and have a shipping company box it up so the only contact info they have is for a shipping company not the owner.

Next you have the parts issue as the repair center has to be constantly resupplied with parts and many times some parts are back ordered so detectors that have been on the bench can't have the repair completed because the part is out of stock..


SubjectAuthorViewsPosted

Sovereign and excallibur repair manual

mike k.1118January 04, 2017 08:04PM

Re: Sovereign and excallibur repair manual

AngerManagement201May 21, 2017 06:13AM

why not sell parts especially when they are having such a backlog?

jtalley007163May 25, 2017 04:06PM

date email sent to cindy/ minelab and no response .

mike k.393February 17, 2017 05:29PM

Re: date email sent to cindy/ minelab and no response .

MLACindy385February 21, 2017 08:06AM

Re: Sovereign and excallibur repair manual

pasttom492January 10, 2017 02:30PM

It is not Kellyco, they are honestly working their butts off!

jtalley007498January 07, 2017 07:37PM

Re: It is not Kellyco, they are honestly working their butts off!

MLACindy428January 18, 2017 03:25PM

RE Cindy from Minelab

mike k.427February 17, 2017 08:10AM

Re: RE Cindy from Minelab

MLACindy397February 17, 2017 08:53AM

Re: RE Cindy from Minelab

GeorgeinSC359February 17, 2017 10:06AM

Re: RE Cindy from Minelab

MLACindy371February 17, 2017 10:41AM

minelab

mike k.401January 31, 2017 02:10PM

Re: minelab

GeorgeinSC426January 31, 2017 07:26PM

Re: It is not Kellyco, they are honestly working their butts off!

GeorgeinSC406January 09, 2017 11:14AM

Re: Sovereign and excallibur repair manual

surfman421January 07, 2017 04:47PM

Re: Sovereign and excallibur repair manual

surfman377January 07, 2017 09:59AM

Re: Sovereign and excallibur repair manual

GeorgeinSC437January 07, 2017 04:33PM

Re: Sovereign and excallibur repair manual

dewcon4414502January 07, 2017 07:26AM

Re: Sovereign and excallibur repair manual

surfman394January 06, 2017 12:35PM

Re: Sovereign and excallibur repair manual

treasure_hunter389January 07, 2017 09:04AM

Re: Sovereign and excallibur repair manual

GeorgeinSC492January 06, 2017 11:50AM

Re: Sovereign and excallibur repair manual

Auriemma493January 05, 2017 12:07PM

Re: Sovereign and excallibur repair manual

dewcon4414415January 05, 2017 09:57AM

Re: Sovereign and excallibur repair manual

pasttom407January 05, 2017 09:47AM

Re: Sovereign and excallibur repair manual

surfman343January 05, 2017 07:10AM

Re: Sovereign and excallibur repair manual

dewcon4414335January 05, 2017 06:15AM

Re: Sovereign and excallibur repair manual

surfman389January 04, 2017 08:57PM

Re: Sovereign and excallibur repair manual

surfman389January 04, 2017 08:48PM

Re: Sovereign and excallibur repair manual

treasure_hunter451January 05, 2017 10:23AM



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