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Minelab Excalibur & Sovereign Forum


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Re: minelab
Posted by: GeorgeinSC
Date: January 31, 2017 07:26PM
I sent an email to customer no service and got a reply in a couple of days. Told the young lady exactly what I thought about the Lack of action on the Part of Minelab to correct the situation. I told her that it was obvious that Minelab does not care for the customer once the machine is out of warranty.

She disputed my assessment of the situation. She claimed that Minelab is very concerned about the lack of repair service. However she did not tell me what action (if any) is being taken to correct the problem.

I told her that there is no way that I would purchase a Minelab Detector until they take drastic action to cure the problem. I have a friend who was planning on getting the SDC 2300 and he feels the same way that I do. Until such time as sales start dropping Minelab is not going to do anything

She wanted me to call her as she "doesn't like to communicate via email". In other words she is not going to put anything in writing that we might be able to point to at a later date.

I spent over 13 years in Retail and I have never seen worse customer service by any manufacturer.

I just checked and I have inadvertently deleted the email with her telephone number.



Minelab Sovereign GT With an assortment of coils
Garrett Pro Pointer
Leche digging tool
Minelab Excalibur II
T-Rex 9.5 wet sand scoop


SubjectAuthorViewsPosted

Sovereign and excallibur repair manual

mike k.1076January 04, 2017 08:04PM

Re: Sovereign and excallibur repair manual

AngerManagement183May 21, 2017 06:13AM

why not sell parts especially when they are having such a backlog?

jtalley007143May 25, 2017 04:06PM

date email sent to cindy/ minelab and no response .

mike k.369February 17, 2017 05:29PM

Re: date email sent to cindy/ minelab and no response .

MLACindy360February 21, 2017 08:06AM

Re: Sovereign and excallibur repair manual

pasttom471January 10, 2017 02:30PM

It is not Kellyco, they are honestly working their butts off!

jtalley007477January 07, 2017 07:37PM

Re: It is not Kellyco, they are honestly working their butts off!

MLACindy403January 18, 2017 03:25PM

RE Cindy from Minelab

mike k.411February 17, 2017 08:10AM

Re: RE Cindy from Minelab

MLACindy382February 17, 2017 08:53AM

Re: RE Cindy from Minelab

GeorgeinSC331February 17, 2017 10:06AM

Re: RE Cindy from Minelab

MLACindy351February 17, 2017 10:41AM

minelab

mike k.377January 31, 2017 02:10PM

Re: minelab

GeorgeinSC393January 31, 2017 07:26PM

Re: It is not Kellyco, they are honestly working their butts off!

GeorgeinSC385January 09, 2017 11:14AM

Re: Sovereign and excallibur repair manual

surfman399January 07, 2017 04:47PM

Re: Sovereign and excallibur repair manual

surfman360January 07, 2017 09:59AM

Re: Sovereign and excallibur repair manual

GeorgeinSC414January 07, 2017 04:33PM

Re: Sovereign and excallibur repair manual

dewcon4414483January 07, 2017 07:26AM

Re: Sovereign and excallibur repair manual

surfman368January 06, 2017 12:35PM

Re: Sovereign and excallibur repair manual

treasure_hunter369January 07, 2017 09:04AM

Re: Sovereign and excallibur repair manual

GeorgeinSC466January 06, 2017 11:50AM

Re: Sovereign and excallibur repair manual

Auriemma473January 05, 2017 12:07PM

Re: Sovereign and excallibur repair manual

dewcon4414399January 05, 2017 09:57AM

Re: Sovereign and excallibur repair manual

pasttom381January 05, 2017 09:47AM

Re: Sovereign and excallibur repair manual

surfman327January 05, 2017 07:10AM

Re: Sovereign and excallibur repair manual

dewcon4414319January 05, 2017 06:15AM

Re: Sovereign and excallibur repair manual

surfman363January 04, 2017 08:57PM

Re: Sovereign and excallibur repair manual

surfman373January 04, 2017 08:48PM

Re: Sovereign and excallibur repair manual

treasure_hunter433January 05, 2017 10:23AM



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