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Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty
Posted by: GeorgeinSC
Date: March 29, 2017 04:11PM
One Gentleman on another forum put his Under Warranty machine up for sale due to having to wait six weeks to get a minor repair on his machine He divorced Minelab.

I waited 16 weeks to get my out of Warranty Sovereign GT repaired. To say that I am not pleased would be putting it mildly.

Customer Service?????? Not from Minelab when it comes to machines that are out of Warranty.

Minelab is supposedly under new management and they sorely need it. Previous management did a very poor job by allowing the situation with repairs to reach the point where it takes Months to get a machine repaired.

I notice that Minelab says that their Goal is to repair a machine in 10 working days. Don't think they are coming very close to goal.

Hopefully we will see some drastic changes made in the near future. If we do not then I may also Divorce Minelab. Good machines but No Service



Minelab Sovereign GT With an assortment of coils
Garrett Pro Pointer
Leche digging tool
Minelab Excalibur II
T-Rex 9.5 wet sand scoop


SubjectAuthorViewsPosted

Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

jtalley007531March 28, 2017 07:38PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

"Carolina"179April 29, 2017 10:51AM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

GeorgeinSC137April 29, 2017 02:49PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

dewcon4414224April 06, 2017 05:53AM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

surfman233April 04, 2017 04:23PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

GeorgeinSC217April 05, 2017 09:51AM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

pistolpete211April 04, 2017 07:26PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

surfman211April 04, 2017 08:40PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

lytle78225April 04, 2017 01:52PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

Champ Ferguson170April 04, 2017 03:35PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

GeorgeinSC274March 30, 2017 09:58PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

mike k.223March 31, 2017 08:12AM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

pistolpete236March 31, 2017 05:10PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

GeorgeinSC216April 01, 2017 09:02AM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

mike k.240April 01, 2017 07:02AM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

treasure_hunter257April 01, 2017 12:01PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

GeorgeinSC243April 01, 2017 09:09PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

Champ Ferguson212April 02, 2017 09:26AM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

treasure_hunter241April 03, 2017 05:40PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

Champ Ferguson196April 04, 2017 10:24AM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

Champ Ferguson214April 01, 2017 01:07PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

GeorgeinSC238March 29, 2017 04:11PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

dewcon4414227March 29, 2017 06:42AM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

mike k.221March 30, 2017 07:28PM

Re: Update: Big thanks to Cindy for 5 star customer service on my CTX 3030 under warranty

mike k.214March 30, 2017 07:25PM



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