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excallibur repair
Posted by: mike k.
Date: January 03, 2017 02:22PM
Typically how long do the repairs take ?

Re: excallibur repair
Posted by: nagov
Date: January 03, 2017 02:27PM
Depends on if it is still under warranty right now. Few weeks under warranty and a few months (at this time) if not under warranty.

Cliff



Walk near it, swing over it and understand what the machine is telling you....

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Re: excallibur repair
Posted by: surfman
Date: January 03, 2017 03:51PM
Quote
mike k.
Typically how long do the repairs take ?
What's wrong with it if you don't mind me asking?



Been in the detecting hobby for around 17 years. Currently using; Minelab CTX3030 w/stock and 6" coils. For beach and water I have two Minelab Excaliburs. An Excal II, 10"on an Anderson Carbon Fiber over and under and a Blue 1000 with a 12x10sef on a green Anderson over and under. Both with remote PP and modified headphones.

Oldest Copper; 1694 King William&Mary

Oldest Silver; 1792 Half Reale

Gold Coin; 1852 $1.00 (Found with ATPro)

YouTube Channel; surfman1968

Re: excallibur repair
Posted by: mike k.
Date: January 03, 2017 09:00PM
new coil and grayghost install . its been there 3 months .

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Re: excallibur repair
Posted by: surfman
Date: January 04, 2017 07:32AM
I see. That's unfortunate. Seems that's all you here about them now. At some point they're going to have to fix the issue down there. They're giving Minelab a black eye over all these complaints over long wait times.



Been in the detecting hobby for around 17 years. Currently using; Minelab CTX3030 w/stock and 6" coils. For beach and water I have two Minelab Excaliburs. An Excal II, 10"on an Anderson Carbon Fiber over and under and a Blue 1000 with a 12x10sef on a green Anderson over and under. Both with remote PP and modified headphones.

Oldest Copper; 1694 King William&Mary

Oldest Silver; 1792 Half Reale

Gold Coin; 1852 $1.00 (Found with ATPro)

YouTube Channel; surfman1968

Re: excallibur repair
Posted by: GeorgeinSC
Date: January 04, 2017 07:51AM
Minelab does not appear to care. Until such time as the fiasco starts costing them sales they will do nothing. At least in almost a year of the situation getting worse and worse they have done nothing. Before Barry passed away the wait was about three weeks. Not A stellar turn around but acceptable. Now it is three or four months and the wait keeps getting longer and longer.

Minelab just ignores E-Mails concerning the situation.

I talked to a Gentleman who does detector repairs on all except Minelab machines and was told that he had contacted Minelab about doing repairs on out of warranty machines and they would not sell him parts with which to make the repairs.



Minelab Sovereign GT With an assortment of coils
Garrett Pro Pointer
Leche digging tool
Minelab Excalibur II
T-Rex 9.5 wet sand scoop

Re: excallibur repairi
Posted by: 8720roger
Date: January 04, 2017 09:19AM
I needed a new coil so I took my Excalibur 1 to kelico got it back in a week,now that's good service:thumbup:

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Re: excallibur repairi
Posted by: lytle78
Date: January 04, 2017 11:40AM
How long ago was this - seems very different from what folks are currently experiencing.



Rick Kempf

Re: excallibur repair
Posted by: mike k.
Date: January 04, 2017 07:59PM
I heard from a friend in Scotland .He advised me to send it to the repair depot in Britain next time , for 2 week (fortnight) repair at the longest . HMMMM

Re: excallibur repairi
Posted by: GeorgeinSC
Date: January 06, 2017 12:01PM
About a year and a half ago I sent them my Xcal with a bad coil. Only took them a couple of weeks.

They have now had my Sovereign Gt for ten (10) weeks as of today (1-6-17).

All warranty work gets priority and those of us with out of warranty machines keep getting pushed further and further into the future.

Hoping to get it back in a couple of months.



Minelab Sovereign GT With an assortment of coils
Garrett Pro Pointer
Leche digging tool
Minelab Excalibur II
T-Rex 9.5 wet sand scoop

Re: excallibur repair
Posted by: Sexton
Date: January 13, 2017 01:28PM
you need to purchase a backup maybe two backups

Re: excallibur repair
Posted by: Gerry
Date: January 14, 2017 04:35PM
Minelab is losing sales. I bought a CZ21 as a back up to my Excalibur. I like both detectors, how ever if Minelab had a better reputation I would have bought another Excalibur.

Re: excallibur repair
Posted by: strick
Date: January 15, 2017 02:21PM
I was with out my 3030 for about 6 weeks or more. I was told 2 weeks initially... I bought a back up 3030 just because i could not be without again for so long. Plus I did not get a phone call back until I complained to my dealer....maybe it would have taken even longer had I not done that. Sorry it's taking then so long to get it fixed.

strick

Re: excallibur repair
Posted by: flysar
Date: January 18, 2017 11:48AM
I mailed my Excal II (non warranty) off to Kellco today for a cracked pod. I was told 7-8 weeks to get to the repair desk.

Re: excallibur repair
Posted by: GeorgeinSC
Date: January 19, 2017 11:45AM
The repair center has had my Sovereign GT 12 weeks as of tomorrow. Be prepared to wait and wait and then wait some more.



Minelab Sovereign GT With an assortment of coils
Garrett Pro Pointer
Leche digging tool
Minelab Excalibur II
T-Rex 9.5 wet sand scoop

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