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White's service :super:
Posted by: HanoverDigger
Date: September 22, 2017 11:08AM
Got the VX3 coming my way Monday. Only thing...no manual. A few emails with Steve@White's and one is on the way as I type this. Great service!



T2SE* Nautilus 2b w/ GG DMC headphones * Lesche Piranah* Garrett propointer* The "bomb" sheath w/Lesche digger* Deteknix W6 pro headphones* Oldest coin 1776 2 Reale

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Re: White's service :super:
Posted by: Richard@BackwoodsDetectors
Date: November 02, 2017 10:52PM
Hard to beat.. I agree... Mary Hudson is great too.. Richard

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Re: White's service :super:
Posted by: Tony N (Michigan)
Date: November 03, 2017 10:19AM
Yea, I recently purchased a used V3i and emailed Whites to see if I could purchase the DVD that is supposed to come with it.
They emailed me back and said they are sending out the DVD no charge!
Great service!

Re: White's service :super:
Posted by: virginia digger
Date: November 09, 2017 05:23AM
About 10 years ago I purchased a used Whites Blue and Grey......it didn't work. Sent it to Whites and within 1 day of receiving it they called and said the stock coil was bad. I shuddered when I thought of the price of a new coil from the manufacturer. Only charged me around 30.00 dollars for it. They replaced all the exterior sheet metal screws, adjusted the pots and returned it in like new condition. My bill was just over $100.00. I have sold/traded all my other brands and purchased all Whites machines. I figured stay with American made machines........no further comment needed.

Mark

Re: White's service :super:
Posted by: Jim in Idaho
Date: November 09, 2017 09:39AM
Yup...Whites is the PLATINUM standard for customer service. Nobody else is even close.
Jim

Re: White's service :super:
Posted by: virginia digger
Date: November 11, 2017 04:29AM
I found that when you by the non American Made Machines no support existed. Plenty of advertisement to get you interested and then the hammer falls when a problem exists. I don't want to call Bulgaria, France or Turkey in hopes of getting an answer. Purchased a Makro and called K#####o who I was told was the service rep at the time. They denied it and tried to put plenty of distance between them and Makro. They gave me another name of a distributor who they said was the repair center. Same thing happened again when I called. Nothing was wrong with the machine, I just wanted some technical questions answered. Needless to say the Makro found a new home ASAP. Buy American Made machines. You can always Call Whites and speak with Steve Howard or Mary. They are always ready to help and go out of their way to exceed your expectations.

Mark

Re: White's service :super:
Posted by: MackDog
Date: November 11, 2017 10:10PM
Bought a White's V3 it was almost 10 years old, WHites said they would upgrade it to a V3i for the cost of shipping. I sent it in and they not only updated the software they replaced a few faulty parts and reseated all the ribbon wires. Basically got a new machine back. That was 3 years ago and it still rocks.

Re: White's service :super:
Posted by: Ksdirt
Date: November 12, 2017 04:03PM
Whites puts the standard...well beyond standard ..for all I mean all others to try and set a goal for in customer satisfaction and service...minelab has been the worst...maybe that will change..

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