Garrett AT Pro & AT Gold Forum

So anyways i ordered the At Pro and waited my week to get it and guess what. It falses just sitting there. I took the Detector outside thinking ground balancing would help and it just goes crazy. I tried taking the coil off and on the connection is very bad it takes all your fingers have to push the connection into the detector it makes you feel like your going to break it putting so much pressure on it to get it seated in. So anyways all the days counted down for more waiting and the fact of having to deal with sending it back fun!!! If this problem is known by all the dealers by now why don't they check your AT Pro before they send it to you. Its like sweet we just made another 600 bucks now let the customer deal with the problem that makes me so mad it not even funny but anyways just had to let some heat go for a min ill be sending it to Garrett tomorrow when i can call them.

Mine was doing that when I first put it together on Tuesday. But I didn't like the way the coil wire was wrapped around the shaft so I took it off and re wrapped it and put two Velcro straps on it . One on the bottom and one on the top. Turned it on today and it did not act erratic at all ran nice with no falsing. I think my cable was not tight in the socket.

Take a deep breath. Don't be so quick to crucify your dealer, and call him tomorrow before you call Garrett.

A good customer service oriented dealer will take a DOA unit back, replace it with another one from his stock, and take care of returning your unit to Garrett. It's extra time and work for the dealer, but the dealers who truly care about customer service will do it. If your dealer says he won't take it back and tells you that you have to send it back in to Garrett yourself, don't buy from that dealer again. Learn a lesson and make sure the next dealer you buy from will go to bat for you.

Also your dealer may be able to suggest something that you might be doing wrong or give you some other suggestions to try doing before returning it.

im good. I just called garrett and talked to sue this morning all is ok i fedex it to garrett she was very down to earth and real with me i liked that the most. Ill give you guys a post on how the at pro is when i get it back and ill let you now how long it takes to get from cali o Texas and back just fyi. Im very happy with my ace 250 so garrett is great in my book just the little hang ups that suck sometimes but the small things dont matter. I paid for the 15 bucks to have it shipped by ground so thats a bummer sue said that they wont let her do free shipping anymore due to so many people having the problem that was kinda of a let down she did say that they would give me something in return to help pay for shipping cost i dont know what that is but thats nice of them anyways.

Glad Garrett is taking care of you, bigshow. I've dealt with Sue too and she is good people like you said. Let us know how it does when you get it back.

Garrett warranty is transferable.

Did you by your detector from a big metal detector dealer or one in your area ?

From Texaspremium on ebay they seem to be a great dealer but i dont agree with the dealers not testing the machines first before sending them to us. Another 15 bucks out of pocket for shipping does not make me to happy to send it back to garrett. I think there should have been a recall on the AT pro myself from all the dealers and sent fixed models back. Im just staying positive and going to see how mine runs when i get it back.

BigShow, to me a warranty issue isn't the same as a detector arriving DOA. I can understand your frustration at paying more money to ship back a product that arrived defective.

Why would they have a recall ? ......I posted this problem a LONG time ago, and the Garrett consumers on the forum all but flogged me because I continued to speak of this problem ...... They made every excuse that they could to try and my movie of the falsing look tainted ..... I don't hear a thing from any of them now !!!..... It's like all the AT Pro experts went silent !!..... I wonder how many of them are silently sending their machines back to Garrett for repair ? .....I call this manuever Closet Coliers !!...
Funny how many people told me that this is how the AT Pro was suppose to run !!!...... Just goes to show , if you know that you are right about something , stick to your guns !!...... I'm glad that Garrett is taking care of this issue in a professional manor ...... Soon enough we will all look back on this and it will be water under the bridge !!.....Jim

I got my pro last week from a dealer that has the falsing problem and I talked to him and he said it was only 2 weeks old...so I'm wondering if some of the newer ones still have the problem? Anyways my housing and coil are on their way back to garrett....gonna miss my baby but can't wait till she gets back and I can play with my little bada**

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Greg
Kansas

Can just the control housing and coil be sent back or do you need to send the whole machine ?

The whole machine ....Jim

I'm still waiting for Garrett to tell the repair centre in the UK how to fix the pro.Garrett are saying it's a different fault on each detector.I don't think Garrett want it out of the bag what's up with the pro.But how long do I wait to hear before I start moaning lol.

just the control housing and coil is all they want. they told me that just unscrew it from the shaft.