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Equinox Warranty / Service / Please Read
Posted by: Richard@BackwoodsDetectors
Date: November 21, 2018 12:18PM
There have been some rumors in the past that Minelab would not service the Equinox 800 or 600 after the warranty had expired. THIS IS NOT TRUE. Minelab will continue to service ALL their detectors as long as parts to repair them are available. As we know, most machines are long out of production before parts become unavailable.. Thanks Richard

Re: Equinox Warranty / Service / Please Read
Posted by: D&P-OR
Date: November 21, 2018 06:18PM
It's nice to see that rumor put to rest!------Thanks for posting that Richard,
Quote
Richard@BackwoodsDetectors
There have been some rumors in the past that Minelab would not service the Equinox 800 or 600 after the warranty had expired. THIS IS NOT TRUE. Minelab will continue to service ALL their detectors as long as parts to repair them are available. As we know, most machines are long out of production before parts become unavailable.. Thanks Richard


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Thank You Richard !!N/T
Posted by: Elton
Date: November 21, 2018 07:08PM

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Re: Equinox Warranty / Service / Please Read
Posted by: dewcon4414
Date: November 22, 2018 05:12AM
Richard....... i think some are saying it wont be serviced after warranty.... meaning that few repairs will be done inside the box.



MDT 8000, EQ 800, CTX, Blue Xcals
Dew Meeker

Re: Equinox Warranty / Service / Please Read
Posted by: goodmore
Date: November 22, 2018 05:53AM
It has been stated numerous times that there really isn't a way for Minelab to repair the head unit. They just replace it. When the warranty ends this becomes an expensive solution. So the solution seems to be what has become standard for most of the electronic industry. Trash it and buy something new.

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Re: Equinox Warranty / Service / Please Read
Posted by: lytle78
Date: November 22, 2018 07:41AM
If replacement of the detector control unit is the only option, then sooner or later someone will find out what this will cost. Slammed in car door, run over, dog chewed - somebody will need a replacement - unless ML decides that accidental damage is covered, the cost will be revealed.



Rick Kempf

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Re: Equinox Warranty / Service / Please Read
Posted by: dewcon4414
Date: November 23, 2018 05:17AM
Not yet...... they have been replacing them even if its user issues. One guy ran over his lol. Some will also ask........ if i can get my hands on a coil..... can i just buy the handle/box? Is $500 really to much to pay for replacement on say an 800? Will replacement costs be cheaper for the 600 than the 800? Will this be one of those items they will sell out right if you want it ...... or will you be required to return you defective one for a swap? If you have had this machine for 3 years....... thats a lot of use dont you think? Could make standard coils and accessories avail thou for those who opt to just buy another. I guess we are a long ways from knowing arent we? Ive spent a LOT i mean a LOT of money on machines like the Xcal doing mods and repairs at a crazy price so after 3 years id likely do the swap with no problem....... who knows what maybe out by then too. Dont you think its going to be interesting to see what choices people make? like:

buy a new one and sell off the parts of the other
sell with 1 year left on the warranty and buy new
buy used or start picking up those parts.
do the repair regardless of price



MDT 8000, EQ 800, CTX, Blue Xcals
Dew Meeker

Re: Equinox Warranty / Service / Please Read
Posted by: goodmore
Date: November 23, 2018 10:23AM
I think a few years from now we will all have a newer model.

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Re: Equinox Warranty / Service / Please Read
Posted by: dewcon4414
Date: December 28, 2018 05:45AM
Goodmore...... that will depend on what happens in the next few years with PI research. Things could change in that area leaving VLF behind as the beach hunters choice. You are right thou ..... the machine has growth potential. As far as repairs/replacement we wont know much for a few years when the warranties start running out. Right now..... ML really seems to be finding the repeat problem and fixing it.



MDT 8000, EQ 800, CTX, Blue Xcals
Dew Meeker

Re: Equinox Warranty / Service / Please Read
Posted by: Rich (Utah)
Date: January 01, 2019 07:15PM
Quote
dewcon4414
Not yet...... they have been replacing them even if its user issues. One guy ran over his lol. Some will also ask........ if i can get my hands on a coil..... can i just buy the handle/box? Is $500 really to much to pay for replacement on say an 800? Will replacement costs be cheaper for the 600 than the 800? Will this be one of those items they will sell out right if you want it ...... or will you be required to return you defective one for a swap? If you have had this machine for 3 years....... thats a lot of use dont you think? Could make standard coils and accessories avail thou for those who opt to just buy another. I guess we are a long ways from knowing arent we? Ive spent a LOT i mean a LOT of money on machines like the Xcal doing mods and repairs at a crazy price so after 3 years id likely do the swap with no problem....... who knows what maybe out by then too. Dont you think its going to be interesting to see what choices people make? like:

buy a new one and sell off the parts of the other
sell with 1 year left on the warranty and buy new
buy used or start picking up those parts.
do the repair regardless of price

dewcon4414,

Will Minelab come out with a Non-sealed (not weather proof) version of the EQ600/800 ?

Rich -



XP Deus
MI6 Pinpointer

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Re: Equinox Warranty / Service / Please Read
Posted by: dewcon4414
Date: January 04, 2019 02:38PM
Rich, i highly doubt it, its all apart of calling it a multi use machine IMO. I think it being sealed will also reduce repairs in the long run. I am curious why you would want a non-waterproof machine.... or is it the sealed part? We can get to what we need to change .... those batteries..... and we dont have to open and close it each time. Now.... will that magnetic charger/data connector hold up for those using it in the salt water? I do expect some tweaks for better performance....... i wouldnt be surprised to see at least 2 more coils.



MDT 8000, EQ 800, CTX, Blue Xcals
Dew Meeker

Re: Equinox Warranty / Service / Please Read
Posted by: TomNH
Date: January 27, 2019 03:15PM
A few comments about repairs & warranties. My experience is over 40 yrs repairing consumer electronics
at the dealer level, mega warranty stations & a stretch of hard time at Sony factory service.
Minelab at the end of EQ production will build out enough control heads to warranty the last ones & cover
out of warranty service. They may also keep enough "special" parts to make a last run of heads. For that
time they will probably be able to actually build new EQ's. So not to worry.......
Replacing complete heads is the ONLY thing that makes sense. In the end it is the fastest, cheapest,
& most effective way to service it. Otherwise you would need factory trained techs, large inventory of
small parts, ability to do surface mount service. ( I cant due to eyesight & the shakes). And you are never
sure its fixed unless its an obvious problem. How many times have you heard repair stories where a unit
went in 3 times & never got fixed right ? ( if ever)
One last thought. How often do you buy a new car ? Will your new washing machine last for 30 yrs like
the old one ? Hows about that can opener. Did it last 50 yrs ? Not likely, probably more like 5 months.
So if you get 8 yrs out of your EQ800 thats a C-note a year. Compare that with any other major hobby
or pasttime.

enuf fer now
HH Tom
LFOD !

Re: Equinox Warranty / Service / Please Read
Posted by: laplander
Date: January 27, 2019 06:54PM
X2
Very insightful comments Tom, one point I would add is waterproofing of these units would be also be a huge concern.
Jeff

:thumbup::thumbup:.ukRe: Equinox Warranty / Service / Please ReadN/T
Posted by: ohio fred
Date: March 21, 2019 04:39PM

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Re: Equinox Warranty / Service / Please Read
Posted by: treasure_hunter
Date: April 12, 2019 10:02AM
Quote
TomNH
A few comments about repairs & warranties. My experience is over 40 yrs repairing consumer electronics
at the dealer level, mega warranty stations & a stretch of hard time at Sony factory service.
Minelab at the end of EQ production will build out enough control heads to warranty the last ones & cover
out of warranty service. They may also keep enough "special" parts to make a last run of heads. For that
time they will probably be able to actually build new EQ's. So not to worry.......
Replacing complete heads is the ONLY thing that makes sense. In the end it is the fastest, cheapest,
& most effective way to service it. Otherwise you would need factory trained techs, large inventory of
small parts, ability to do surface mount service. ( I cant due to eyesight & the shakes). And you are never
sure its fixed unless its an obvious problem. How many times have you heard repair stories where a unit
went in 3 times & never got fixed right ? ( if ever)
One last thought. How often do you buy a new car ? Will your new washing machine last for 30 yrs like
the old one ? Hows about that can opener. Did it last 50 yrs ? Not likely, probably more like 5 months.
So if you get 8 yrs out of your EQ800 thats a C-note a year. Compare that with any other major hobby
or pasttime.

enuf fer now
HH Tom
LFOD !

Excellent post sir.:clapping:

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