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Re: minelab repairs backlog
Posted by: treasure_hunter
Date: December 07, 2016 07:01AM
Quote
dewcon4414
I dont know how many techs ML has now, but 7 weeks is a longgggg time. Makes me wonder WHICH machines are causing the longest back log. Dare say its not the Xcals..... we know people can be taught to work on them quickly and properly. Sometimes a back log can HELP or hurt a company. By help i mean force you to buy a NEW back up. It also makes you think twice about NOT buying used. Not hiring more techs along with these reasons can increase sales.

Dew

Probably 80% of their work are on excals, between repairs and mods for different coils and headphones and the excal is the harder of the detectors to work on. As far as "work on them quickly and properly" they get quite a few excals in for repairs where owners either worked on them or had someone other than minelab work on them and caused more problems than they fixed. The problem on the excals is finding what is causing the issue as any of the switches can affect the other switches as well as a cold solder joint or a drop of salt water on the motherboard which is really 3 boards.


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