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Minelab Excalibur & Sovereign Forum


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Re: RE Cindy from Minelab
Posted by: GeorgeinSC
Date: February 17, 2017 10:06AM
What good is it going to do those of us who have waited and waited and then waited some more for our machines to be repaired to call and talk to a "Customer Service Type" who's job it is to try to make us feel better about the lack of service from Minelab after our machines are no longer under warranty.

Minelab has had a Year (365 days) to take action and so far all we hear is talk and no concrete evidence that Management really cares.

My machine has been in the shop 16 weeks today. Mike K has had his machine there even longer.

On one of the forums a Minelab owner said he was told that it would be 7 to 8 weeks. Seems that maybe someone down at Kellyco is confused.

I spoke to a Gentleman who repairs metal detectors. He told me that he had not only been in contact with Minelab USA but had also talked to Minelab Australia and was told that they would not sell him parts to repair minelab machines.

I have absolutely no reason to doubt the veracity of the gentleman's statement based on the lack of action by Minelab to correct the absolute worst customer service in the world.



Minelab Sovereign GT With an assortment of coils
Garrett Pro Pointer
Leche digging tool
Minelab Excalibur II
T-Rex 9.5 wet sand scoop


SubjectAuthorViewsPosted

Sovereign and excallibur repair manual

mike k.1148January 04, 2017 08:04PM

Re: Sovereign and excallibur repair manual

AngerManagement220May 21, 2017 06:13AM

why not sell parts especially when they are having such a backlog?

jtalley007175May 25, 2017 04:06PM

date email sent to cindy/ minelab and no response .

mike k.410February 17, 2017 05:29PM

Re: date email sent to cindy/ minelab and no response .

MLACindy394February 21, 2017 08:06AM

Re: Sovereign and excallibur repair manual

pasttom507January 10, 2017 02:30PM

It is not Kellyco, they are honestly working their butts off!

jtalley007513January 07, 2017 07:37PM

Re: It is not Kellyco, they are honestly working their butts off!

MLACindy445January 18, 2017 03:25PM

RE Cindy from Minelab

mike k.436February 17, 2017 08:10AM

Re: RE Cindy from Minelab

MLACindy409February 17, 2017 08:53AM

Re: RE Cindy from Minelab

GeorgeinSC378February 17, 2017 10:06AM

Re: RE Cindy from Minelab

MLACindy388February 17, 2017 10:41AM

minelab

mike k.417January 31, 2017 02:10PM

Re: minelab

GeorgeinSC447January 31, 2017 07:26PM

Re: It is not Kellyco, they are honestly working their butts off!

GeorgeinSC417January 09, 2017 11:14AM

Re: Sovereign and excallibur repair manual

surfman432January 07, 2017 04:47PM

Re: Sovereign and excallibur repair manual

surfman386January 07, 2017 09:59AM

Re: Sovereign and excallibur repair manual

GeorgeinSC453January 07, 2017 04:33PM

Re: Sovereign and excallibur repair manual

dewcon4414516January 07, 2017 07:26AM

Re: Sovereign and excallibur repair manual

surfman409January 06, 2017 12:35PM

Re: Sovereign and excallibur repair manual

treasure_hunter406January 07, 2017 09:04AM

Re: Sovereign and excallibur repair manual

GeorgeinSC508January 06, 2017 11:50AM

Re: Sovereign and excallibur repair manual

Auriemma526January 05, 2017 12:07PM

Re: Sovereign and excallibur repair manual

dewcon4414429January 05, 2017 09:57AM

Re: Sovereign and excallibur repair manual

pasttom417January 05, 2017 09:47AM

Re: Sovereign and excallibur repair manual

surfman361January 05, 2017 07:10AM

Re: Sovereign and excallibur repair manual

dewcon4414347January 05, 2017 06:15AM

Re: Sovereign and excallibur repair manual

surfman403January 04, 2017 08:57PM

Re: Sovereign and excallibur repair manual

surfman402January 04, 2017 08:48PM

Re: Sovereign and excallibur repair manual

treasure_hunter465January 05, 2017 10:23AM



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