Beach and Water / Scuba Dive Detecting Forum

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Re: excallibur repair
Posted by: nagov
Date: January 22, 2017 09:04AM
15 weeks and waiting right now although I was told there were less non warranty jobs sent in October which they haven't started on your wait time "may be" shorter.


Walk near it, swing over it and understand what the machine is telling you....

Re: excallibur repair
Posted by: Dancer
Date: January 24, 2017 01:12AM
Maybe you get attached to a certain machine. But you couldn't accept that kind of service on your auto, heating furnace, reefer, pc computer, or anything else. Time to vote with your feet, and say "see you later!"

Re: excallibur repair
Posted by: pasttom
Date: February 06, 2017 05:25PM
New newsletter from Andy Sabich included a letter from Minelab acknowledging the problem and promising action mid-year. Looked to me they hope to open a second US repair and will start selling parts to dealers for minor replacement repairs. A bit late but better late than never! Kudos if and when it happens!

Pastor Tom
7 Minelabs, 3 Makros and a few others - rebuilding inventory
under the watchful eyes of my Welsh Corgi Sadie

Re: excallibur repair
Posted by: GeorgeinSC
Date: February 07, 2017 07:20PM
I saw that and thought I will believe it when I see it. They have had almost a year to address the situation and have done nothing so far. As an Old Retailer I can honestly say that Minelab Has the absolute worst customer service that I have ever seen.

I hope I am wrong but I honestly believe they are just blowing smoke.

Minelab Sovereign GT With an assortment of coils
Garrett Pro Pointer
Leche digging tool
Minelab Excalibur II
T-Rex 9.5 wet sand scoop

Re: excallibur repair
Posted by: lasergod
Date: February 13, 2017 10:04PM
Mine has been in repair since Nov. I am sure they will do a good job.

Re: excallibur repair
Posted by: scubapirate
Date: February 16, 2017 08:49PM
They "Kelly" Minicab received my machine early Oct 2016. I called to check the status and was told they are hitting early Oct repairs next week!! Four months and that is a warranty job... It's killing me....

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