Spectra V3 / V3i / VX3 Forum

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White's service :super:
Posted by: HanoverDigger
Date: September 22, 2017 11:08AM
Got the VX3 coming my way Monday. Only manual. A few emails with Steve@White's and one is on the way as I type this. Great service!

Nautilus 2b* Garrett At Max* T2+* Lesche Piranah* Garrett propointer* The "bomb" sheath w/Lesche digger* Deteknix W6 pro headphones* Oldest coin 1776 2 Reale

Re: White's service :super:
Posted by: Richard@BackwoodsDetectors
Date: November 02, 2017 10:52PM
Hard to beat.. I agree... Mary Hudson is great too.. Richard

Re: White's service :super:
Posted by: Tony N (Michigan)
Date: November 03, 2017 10:19AM
Yea, I recently purchased a used V3i and emailed Whites to see if I could purchase the DVD that is supposed to come with it.
They emailed me back and said they are sending out the DVD no charge!
Great service!

Re: White's service :super:
Posted by: virginia digger
Date: November 09, 2017 05:23AM
About 10 years ago I purchased a used Whites Blue and didn't work. Sent it to Whites and within 1 day of receiving it they called and said the stock coil was bad. I shuddered when I thought of the price of a new coil from the manufacturer. Only charged me around 30.00 dollars for it. They replaced all the exterior sheet metal screws, adjusted the pots and returned it in like new condition. My bill was just over $100.00. I have sold/traded all my other brands and purchased all Whites machines. I figured stay with American made further comment needed.


Re: White's service :super:
Posted by: Jim in Idaho
Date: November 09, 2017 09:39AM
Yup...Whites is the PLATINUM standard for customer service. Nobody else is even close.

Re: White's service :super:
Posted by: virginia digger
Date: November 11, 2017 04:29AM
I found that when you by the non American Made Machines no support existed. Plenty of advertisement to get you interested and then the hammer falls when a problem exists. I don't want to call Bulgaria, France or Turkey in hopes of getting an answer. Purchased a Makro and called K#####o who I was told was the service rep at the time. They denied it and tried to put plenty of distance between them and Makro. They gave me another name of a distributor who they said was the repair center. Same thing happened again when I called. Nothing was wrong with the machine, I just wanted some technical questions answered. Needless to say the Makro found a new home ASAP. Buy American Made machines. You can always Call Whites and speak with Steve Howard or Mary. They are always ready to help and go out of their way to exceed your expectations.


Re: White's service :super:
Posted by: MackDog
Date: November 11, 2017 10:10PM
Bought a White's V3 it was almost 10 years old, WHites said they would upgrade it to a V3i for the cost of shipping. I sent it in and they not only updated the software they replaced a few faulty parts and reseated all the ribbon wires. Basically got a new machine back. That was 3 years ago and it still rocks.

Re: White's service :super:
Posted by: Ksdirt
Date: November 12, 2017 04:03PM
Whites puts the standard...well beyond standard ..for all I mean all others to try and set a goal for in customer satisfaction and service...minelab has been the worst...maybe that will change..

Re: White's service :super:
Posted by: daddyflea
Date: December 05, 2017 02:18PM
I was not supposed to tell this but I am going to do it anyway. Years ago I was trying to find a bag to carry my Metal Detector. I had a V3i at the time. My V3i equipped with a Sunray would not fit in any bag and it really irritated me. One of the Whites guys read my post and sent me a Prototype Whites carry bag that Whites just did not like enough to put into production. I loved it and have been using it for several years now. There was no charge.

Minelab Etrac
Sun Ray X-8 & X-12
Etrac Stock 11" Coil
Whites VX3
Stock 9.5 Concentric
6X10 Whites DD
4X6 Whites DD
Sunray DX-1 Probe
TRX Pinpointer
Garrett Pro pointer (Carrot Stick)
DetectorPro Rattler Headphones
Predator Tools 31c digger
Lesche digger
Lesche Heavyweight Mini Pick

Re: White's service :super:
Posted by: DFXDon
Date: December 06, 2017 03:31PM
They are the best in service to their customers I have had them full fill my requests many times. GREAT company

Central Minnesota
Detectors used, Whites Vision With V3i upgrade, Two V3i's,& VX3, Several DFXs, Whites TRX Pin pointer ,Sun Ray DX1 probe, GMT, conquistador, Garrett 2500, Ace250,Several ATPro's with all of the factory coils, ATMax ,Sea Hunter,Fisher Gold Bug Pro, Mine Lab E-TRAC, Explorer,70,& Two 705s with all the Mine Lab 705 coils with lower rods and coil bolts,all the whites V rated coils for the V3i, You have reached the end of the trail, the buck stops here.

Re: White's service :super:
Posted by: Blind Squirrel
Date: December 06, 2017 04:44PM

I have been using White's detectors since the Eagle 2 was released and have always been impressed with both the quality of their machines and the efficiency and high standards of their service department. Also the answers to any technical questions are just a phone call away. My last experience with the White's Service Department was a few years ago when I had the Vision detector. It was a great detector I was able to dig an eagle "A" cuff button at 10"'s. The problem that I had with the detector was that after years of use it started to eat batteries both in the detector and in the cordless headphones. I could get only 30 to 45 minutes from a fully charged battery pack or new batteries. They replaced the Vision with a new V3i which I still swing. Also, while the Vision was in the shop, the local dealer gave me a "loaner" DFX to use! If another company can beat White's service department, let me know? I think that I'll have a long wait! Best of luck and...

Happy Hunting!
Blind Squirrel

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