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Minelab repair time
Posted by: mascard1
Date: March 03, 2018 07:24PM
Well .. I have to say great job.. by Minelab.. 10 days total time to repair CTX.. don’t like the price to fix .. but I guess you have to pay to play...GREAT JOB Minelab!!!

Re: Minelab repair time
Posted by: Dan(NM)
Date: March 08, 2018 09:59PM
Quote
mascard1
Well .. I have to say great job.. by Minelab.. 10 days total time to repair CTX.. don’t like the price to fix .. but I guess you have to pay to play...GREAT JOB Minelab!!!
I had a similar experience 12 days roundtrip, with updates along the process. Up

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Re: Minelab repair time
Posted by: sgoss66
Date: March 09, 2018 10:52AM
Me three. Great experience with the new "repair center" last fall...

Steve



Minelab CTX 3030
Minelab Equinox 800
Garrett ProPointer AT
Lesche hand digger
Lesche 38D Ground Shark "King of Spades"

Norman, OK

Re: Minelab repair time
Posted by: meanderer
Date: April 12, 2018 09:33PM
Hey; Good to know! I need to send in my machine to be looked at. Please where is the new Minelab repair facility and how can I contact them?
Thanks!!!

Re: Minelab repair time
Posted by: IDXMonster
Date: April 12, 2018 10:13PM
I fear I might be using their services,though it’ll be warranty. I can’t get any depth worth talking about in the last 10 hunts,it’s just flat. I’m going to assemble a test garden this weekend to verify but my hunting has been stupendously bad. No registered targets more than 6-7” on the meter with the 17” coil in places I KNOW have deep signals,because I’ve dug them. A garden will help tell the story compared against the Explorer...but it’s been just terrible. I’ve been lucky to find what I have this spring,but nothing past 8” to speak of.
Good to hear the process didn’t take longer than it did,they really have stepped up that end of things.

Re: Minelab repair time
Posted by: TrpnBils
Date: April 14, 2018 12:31PM
Quote
meanderer
Hey; Good to know! I need to send in my machine to be looked at. Please where is the new Minelab repair facility and how can I contact them?
Thanks!!!

It's in Alum Bank, PA. They had mine repaired and back to me in 5 days round trip. Keith is a great guy to work with....look up Fort Bedford Metal Detectors online, but I would think if it was a repair you'd have to contact Minelab directly first.

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Re: Minelab repair time
Posted by: Jason in Enid
Date: April 14, 2018 01:57PM
Quote
TrpnBils

Hey; Good to know! I need to send in my machine to be looked at. Please where is the new Minelab repair facility and how can I contact them?
Thanks!!!

It's in Alum Bank, PA. They had mine repaired and back to me in 5 days round trip. Keith is a great guy to work with....look up Fort Bedford Metal Detectors online, but I would think if it was a repair you'd have to contact Minelab directly first.

Yes, you have contact minelab to get an authorization number and the correct shipping address. I second (and 3rd and 4th) that Keith is doing an absolutely phenomenal job. Almost everything he gets in for warranty repair is a 1 day turn-around. Actually shipping it there and back is the only delay.

Re: Minelab repair time
Posted by: Ben Town
Date: April 14, 2018 03:23PM
IDX, courious as to what you found out in the test garden
BT

Re: Minelab repair time
Posted by: IDXMonster
Date: April 14, 2018 09:20PM
Quote
Ben Town
IDX, courious as to what you found out in the test garden
BT

Besides 900 mph wind and sleet with a side order of “&@$# that”? Nothing much,haven’t been there yet.:smile: It’s one of two things....either the CTX is THAT GOOD where nothing else IS there,or it’s misbehaving in a way I can’t yet see,and it needs help. Keep in mind I’ve been hunting these sites for a good 6+ years with 3 machines and coils,so it may be the former rather than the latter. But I need to do the garden and proceed accordingly.
At SOME point,a site is truly hunted out with the tech we have...finds get less and less and then we start doubting ourselves or the equipment,or both. I really need some other sites. I got permission on a village park here in my town last fall and picked 25 or so difficult or deep silvers since then,but now it’s dry. I know it’s been gone over in the past because of the lack of anything much in the 0-6” layer. Everything was beyond that. Sooooooo.....it could be a location issue too.
I’ll post back when I can do the testing,I’m very curious too!

Re: Minelab repair time
Posted by: meanderer
Date: April 17, 2018 04:21PM
My Excal is out off warranty. Would it be pointless to contact Minelab or will i still need authorization for a repair?
When diving at about 10' in depth and about 20 minutes into the dive (fresh water) the machine became very irratic with a lot of static. Think its either a loose wire or a leak somewhere.
It was working fine when wading. Had the grey ghosts hardwired a long time ago and never had a problem ....?
Any suggestions would be appreciated.

Re: Minelab repair time
Posted by: meanderer
Date: April 17, 2018 06:02PM
Looks like i need to post this in the Excal forum... Oops

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