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Forgot Minelab User Name, what now??
Posted by: Druid
Date: January 07, 2019 10:32PM
I had not used my Minelab account for a long while and in the interim suffered a computer loss. You can get a password reset but I don't see anything about the username part of the login.
So, due to senior moment, (don't laugh too hard sonny, your day will come), I can't get in to use Xchange2 or do updates for my CTX.:throw:
I Emailed Minelab USA and got a reply saying they would help but no follow up after more than a month.
Anyone have any ideas how to get to someone that can either reset my account or retrieve user name for me, contact name or phone #?
Cheers,
Drew.

Re: Forgot Minelab User Name, what now??
Posted by: david.di
Date: January 08, 2019 04:19PM
When start Xchange2 and click that you have forgotten your password, it'll direct you to:


Forgotten Password
Enter your username or email address below. Once you click 'Submit' you will shortly be emailed a link you can use to reset your password

Try the most likely email address you used in the first place to set it up (if that does not work try any other ones you may have used instead) until it works.

I just tried to do this myself , by telling Xchange2 that I had forgotten my password and it worked by letting me set up the same password I always use or input a new one for the relevant original email address that I used in the first palce.

Hope it all works for you.:thumbup:

David Di



Edited 1 time(s). Last edit at 01/08/2019 04:23PM by david.di.

Re: Forgot Minelab User Name, what now??
Posted by: Druid
Date: January 09, 2019 02:23PM
Success! Thanks, David.
Cheers,
Drew.

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