I took John Edmonton's advice and called Garret and asked to speak with the VP of sales. I explained my situation concerning the repair of my AT Pro (the repair was not the real problem). The problem was Garrett's Company Policy concerning the return of my coil and headphones. He explained their policy to me ( although I disagree) he asked how we could come to a resolution. We came to that resolution and I feel Garrett stepped up to the table to keep a customer happy.
The most important thing to remember is that you are asking someone to help you resolve a difference. It will do you no good to arch your back and make idle jestures. Remain calm and try to resolve the difference. That worked for me. Although I was frustrated to start with, Garrett did their level best to make it right.
I respect them for their effort and once again I'm a happy camper with what I consider the best tool for coin and jewelry hunting. I love my AT Pro.
The most important thing to remember is that you are asking someone to help you resolve a difference. It will do you no good to arch your back and make idle jestures. Remain calm and try to resolve the difference. That worked for me. Although I was frustrated to start with, Garrett did their level best to make it right.
I respect them for their effort and once again I'm a happy camper with what I consider the best tool for coin and jewelry hunting. I love my AT Pro.
