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Garrett is unbelieveable ...

Willee - Texas

Well-known member
I must admit I have not been much of a Garrett user preferring Minelab.
Had a few, found no real faults, but was used to using the other.
But this is really making me think about it.

I bought a used Garrett AT-4 that when I got it, air checked really well.
At the beach and in dry sand it acted as if someone had tossed a handful of BB's out and it was detecting every one of them.
Totally un-stable and unusable.
I sent it in for what thought would be minor repair but was told the board had bad corrosion and the coil cable was pinched.
Sorry ... no parts for that model. Hey ... it is an older detector so I can understand that.

The guy that sold it to me prolly had it in his closet for a log time and didnt know either.
Least I hope that was the case.

OK so total loss right ... it happens.
I am thinking I could use the watertight case and stick another detector board in there.

Now the good part ... Garrett offers to trade it toward a new Infinium LS or Sea Hunter Mark II detector.
I wont say how much they are allowing but it will more than cover what paid for the defective AT4.
Since I was considering getting a good PI detector this is a fantastic offer from Garrett and some super service and support.
I did not buy this detector new ... am not the original owner ... but still Garrett is offering me this! WOW

I am very impressed and am having a problem deciding which detector would be the better one for me.
I hear some having problems with the Infinium but still, very good reports from those that are using them.
And with Garrett's service center being so close by, the attitude they are showing, should I really worry about that.

Anyhow, I just wanted to thank Garrett for offering mr such a deal and post this to let others know how they are treating people that use Garrett detectors.
But I guess here you all already know all this.
 
All I can say is Wow ! No, make that double wow.
I have never had any service issue with any
Garrett detector but I have heard great reports
like yours over the years. I think it is just amazing
and shows, I mean really shows, beyond any doubt,
they care about the people that use their detectors.
I am glad you had such a good experience.
Good hunting to you !
 
Yeah nobody can beat Garrett for customer service and loyalty. THey take special care oftheir folks. You'll never get a deal like that elsewhere.

Bill
 
You must be talking about Garrett USA.
Unfortunately non residents of the USA is not exposed to such generous service level.
 
Having used their products back in the '80s in the West Indies, I would be totally comfortable in saying that their service would be the same (great) no matter where you were. (You DO have to get it to them first) :thumbup:
 
Congrats on receiving a great deal towards the purchase of a new PI detector. MKII and LS are both great machines. You can't go wrong getting either one. I have used several different brands of detectors over the years. I have chosen to specialize in Garrett detectors for the last few years. Their great customer service really won me over a long time ago. Best of luck to you with whichever machine you decide to get. Feel free to ask for advice at any time. There are many knowledgeable folks here that are willing to help. Happy Hunting!:)
 
It is not the norm in todays world,nice to know there is someone out there that still cares,Congrats,
 
Garrett Service is great!!!!! They want you to be happy, and they will make sure you are!!!:clapping:
 
My son and his friend and their wives are visiting here this weekend.
They wanted to go to the beach and fish and he asked if he could take a detector along.
I could not go as I had other plans but I let him take my Garrett G-500 and a beach scoop.

They ended up deep in no-no land.
Sure glad a park ranger did not happen by.
Sometimes ignorance is bliss.

I will take the fifth amendment as to what was found on the beach there today.
But let's just say I no longer need to sell my X-Terra 705 to help finance the new Garrett Infinium.

Willee
 
Just an update ....
The Infinium never arrived so I called Garrett today and found that altho the bank account had been charged the detector was never shipped.
Customer service connected me to LA and he was very busy and during the wait I was disconnected.
I called customer service back and canceled the order.
Not so much cause the detector had not been shipped but mainly because most of you here suggested that the Sea Hunter would have been a better choice for me.
Also I noticed the infinium has a 14" coil and I would prefer a smaller one.
I will wait a while and if I can not find a nice used Sea Hunter I will order a new one for next years beach season.

Still think I will be happy with a new Garrett water detector ... when I get it.

Willee
 
Garrett called back and said that the infinium was shipped to me yesterday (Tuesday) not last Thursday as promised.
I said that I would instruct the driver to return it when ever it arrived.
They said they would contact UPS and get it routed back to them ... so I really wont know if it ever shipped or not.
However, that eliminated the possibility of me changing my mind once again after the detector got here.

The detector I sent in for repair has been dismantled and destroyed according to LA (they work fast) so using the waterproof case case of that one to house another electronics board is no longer an option. They said they would hold the discount offer until I decided what I was going to do.

What is more boring than hanging around the house waiting for a delivery that never comes?

A new Garrett water detector just wasn't in the cards for me this year.

Willee
 
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