Garrett Service Department is 2nd to none

[bcoop]

I sent in my 10 year old 2500 for a couple minor repairs and what I got back was basically a brand new machine from coil to battery holders. This is the kind of company that cares about their products and the customers using them with out a doubt.
I have been a Garrett dealer for about 10 years and I am still amazed at the quality of service and helpfulness of the Garrett staff, they are definitely 2nd to none.

BCOOP

 

[fongu]

Fantastic service. Compare that to the people who sell the WORX battery operated weed trimmer. I bought one last month and got the lithium batteries and they don't hold a charge barely 15 minutes and I sent them 2 emails May the sixth and have not heard a word from them. Sort of makes you appreciate Garrett and their good service. All companies are not created equal. What really upsets me as a long time subscriber to Popular Mechanics, is they vouched for these people and I am very disappointed in their product and lack of service. I asked them to send me some new batteries, because I like the unit and it's light and doesn't make a lot of noise like my Home-lite gas weed eater, but not one word have I heard from them.

 

[Jerry-Wi]

I agree completely. Last winter I send them my Grand Master Hunter and they restored it to like new condition and turned it around in just a few days. It is an oldie but I like it.

Jerry

 

[oldranger]

I cant agree more... I got 2 1500s from them
beore i got one that worked ( internal ribbon on the
the pc board was loose ) and also a new propinter
all at their expense...Im stickin with

Ron

Rangers Lead The Way

 

[Graw]

I've used them two times and had a great experiments with them. ---- Graw

 

[metalhead]

Oh yeah!Garrett's service rocks!Second to none. I've had nothing but great experiences with Garrett's customer service over the years.
I've been rubbed the wrong way by white's, fisher, & minelab in the past. Tesoro has a great "limited" lifetime warranty and they've done me right in the past when I had my LST. They all make great machines, but Garrett's great customer service is one of the main reason why I choose to specialize in Garrett metal detectors.Happy Hunting!

 

[slingshot]

Hm-m-m........A couple of years ago I was drying the water out of my GTA 300 and it slipped out of my grasp and fell to the floor-while it was falling I grabbed for it and caught wiring by mistake and ripped out a couple of surface mount components-I wonder? They have treated me BEYOND belief in the past-so good I just took this incident as a major d/a experience in stupidity.

 

[Bugar In. USA]

Yep=Same for me=ABOVE AND BEYOND=THE BEST=

 

[Uncle Willy]

Yeah they can't be beat for taking care of their own. Their service alone is worth the price of admission.

Bill

 

[cjw63]

Amen and Amen.....

 

[Uncle Willy]

Inform them that you are going to put the word out on them over the internet. That will get their attention. Tell them you are a regular on a website that goes out to millions of people. The sqeaky wheel gets the grease.

Bill