I sent my Garrett GTI2500 in on January 20, 2013 for the second time for the same same problem. The detector would start to make the "overloading" sound after twenty minutes or so of use and would not stop making the noise, even after turning off and on, removing and replacing batteries, resetting, etc. The first time in they relaced a chip (or something) and the coil. No charge. This was March of 2011. Now same problem and yesterday Garrett says they're going to charge me $169 to repair. I understand it's been over a year since the last repair, but this is the SAME ISSUE, a $1500 dollar machine that I've only had a couple of years and is supposedly the "FLAGSHIP" of the Garrett fleet! As a side note, this is also the second Garrett machine I've bought having started with the Ace 250 prior to "upgrading" to the 2500. (The ACE is still going strong, thank, God!) Yesterday, I asked Garrett to have a service manager call me to discuss. No phone call so far.
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HELP GARRETT!
- Thread starter katahdin
- Start date
I used the GTI 2500 for many years. It has found me countless coins, jewelery and relics.
They have lost me as a loyal client.Garrett makes fine detectors, I've had too many to remember and currently have two, but you're out of the ball park wrong about them having the best customer service. Tesoro has a life time warranty to the original owner, but they almost always repair a detector free of charge regardless of how many times it's been sold and how many people have owned.it, and they pay return shipping. I know you like Garrett detectors, so do I, but they're a long way from matching the customer service Tesoro provides.
"Our lifetime warranty covers defects in material and workmanship for as long as it is owned by the original purchaser. The warranty excludes batteries, damage caused by leaky batteries, cable breakage due to flexing, wear of the searchcoil housing, and leakage cause by the condition of water seals on underwater detectors. Also excluded are instruments which have been abused, altered, or repaired by an unauthorized party."
Unless it's obvious abuse, or modifications have been made, they almost always repair a detector at no charge, except for shipping to them, regardless of how many owners it's had. I've sent three detectors in for repair in the last 15 years that had more than one previous owner, and the only cost was shipping to Tesoro.. Don't take only my word for it, go over to the Tesoro forum and ask how many previously owned detectors have the users there had repaired at no charge except for one way shipping.
Only thing is the lifetime warranty is only good as long as Tesoro is in business. Just my opinion but if they don't start coming out with some newer technology I fear that might not be long. Not a knock on Tesoro's beep n dig units, just that most people want vdi and options available to them.
I guess you guys who have had bad experiences with garrett must have just caught them on bad days or something. I have an ace 250 that I bought used, opened up to install a display backlight, and totally killed. I sent it back to garrett and told them exactly what happened, and they fixed it and returned it no charge... even paid shipping. I have gouged the screen of my AT Pro not once, but twice, and they have installed new screens for me both times and never charged me a dime. Even cut the coil cable and tried to splice it back together, and ended up sending that back to them too... again, no charge, not even for shipping. I can honestly say I have never dealt with better customer service... with metal detectors or anything else for that matter.
Just my .02.
HH
Darren
Just my .02.
HH
Darren
it only take one bad apple to spoil the box.downeaster
New member
I agree with you completely about Tesoro JB...I also use Garretts, among others, and have lost track of how many Garretts I have had over the last 45 years. While Garrett has an excellent customer service record, I have to give a salute to Whites also, for giving me outstanding customer service over the years. All three companies have excellent reputations for products and service. If they didn't, they wouldn't have been in business as long as they have been.