Let's thank the tech

[SkiWhiz]

We all know how good Tesoro detectors are and how good customer support is and we should take a minute to thank the person/people behind the scenes that don't get credit in public they deserve. I don't know who the tech or tech's are at Tesoro but feel they should be recognised. We send in a detector a coil or whatever and 9 times out of 10 (or more) we get it back all repaired at no charge and say thanks and carry on without thinking about all the work the tech. had to do. I know from being a satellite dealer since the mid 80's how hectic some repairs can be, I have soldered many a diodes,resisitors,ic's,etc. when repairing satellite receivers especially after lightning storms, it can be nerve wrecking, eye straining,etc. What got me thinking about this was this morning when I was soldering the plug on the end of a 5.75" coil. I bought a Compadre with a 5.75" and a 8" coil. I cut the plug off the 8" coil and hardwired it to the Compadre and soldered the plug that I cut off the 8" coil on the 5.75" coil. It was no picnic stripping the little wires just the right length without breaking them and soldering them to the plug so they were nice & neat and not touching each other causing a short. I guess what I am saying in a long winded most likely boring post is "thanks" to the tech./tech's, you are appreciated.

And Tesoro's lfetime warranty is something not to be taken for granted, I remember if I couldn't fix a customers satellite receiver and had to send it in to the tech. he charged $60.00/hour and that was over 20 years ago.

 

[Matt_SC]

Amen and a big Thank You from me too!

 

[Hombre]

Rusty Henry is top notch, he fixed up a couple of oldies for me, even a 1980's Inca. What more can you say, Tesoro is numero uno in my book

 

[tabman]

Carl does some fine work adjusting and repairing broken detectors at Tesoro.

tabman

 

[reddirtfisher]

A big THANK YOU : clapping: goes out to Carl and Rusty for their work on my Golden uMax. It's running better now than when I first got it ! The service department is just one of the reasons why I use Tesoro but there are many other reasons also. I am a very satisfied customer.

 

[Topo]

thanks you for making things light and simpler

 

[BarberBill]

I passed through Prescott last spring and stopped in to visit. While there, a tech repaired a Treasure mate pinpointer for me that needed a new switch. I had it in hand, working like new before we left. They definitley do good work there.
BB

 

[smokey63]

Yes, they are the best!

 

[MercuryMan]

I have to put my 2 cents in and give a big thanks to Rusty Henry at Tesoro, absolutely the best customer service and most knowledgeable tech I have ever dealt with, he even went so far as to call me at home phone and give me all kinds of tips and pointers on how to get the best performance out of my detectors, then he sends me all kinds of print info for research and reference to help me increase my finds. A well deserved Bravo Zulu to a fellow Navy Vet and one heck of a great guy.

 

[Sven]

Since everyone's on the praising kick. Have to hand it to Tesoro and staff for making some of the best functioning, lasting almost forever detectors.
Thanks for the consistent support for vintage Tesoros and ability to service them so they keep on working.
Never had the pleasure of using their service, to experience it first hand, never had a Tesoro fail.
They take a licking and keep on ticking...............

 

[SkiWhiz]

Now I know thanks to you's replying to my thread that the person that I was thanking is Carl. I know that Mr. Henry (Rusty) is the man @ Tesoro in the tech. department and deserves all the great credit he gets, I am thankful to Rusty as well but wanted to give a thank you to the quiet fella behind the scenes that is getting his hands dirty so to speak that we don't get to hear much about or read posts from. So if ya see this post Rusty, give Carl a pat on the back for me .

 

[phinbolt]

In the 9 years that I have owned my first and only Tesoro a DeLeon it has been back to the factory only 2 times and this machine gets used for at least a few hours almost daily. And ech time it was sent in it was returned to me in new or better than new condition. When you tell them the problem that needs to be fixed on your machine it gets fixed and fixed right and if they see something you did not it get taken care of at the same time. How great is that for service.