On 1/10/11 I responded to a post by mpan concerning Minelabs customer service. I stated that my X-70 had been sent in for repair of the battery door latch on 12/28/10. I confirmed that delivery was made on that date.I further advised that I would report the outcome, good or bad, of the service received. I was told when I called that I could expect a 20 day turn-around on my MD. I'm very happy to report that on 1/17/11 (15 working days later) I received a call from Minelab concerning my X-70. I was advised that the latch could not be repaired and that it would necessary to replace the back cover. I then received on 1/18/11 a second call. I was given, what I think, was a very reasonable price to replace the cover. This price included labor,parts and shipping UPS back to me. I was told that I could expect delivery of my unit on 1/24/11 (20 working days) as they had promised. It was evident to me that Angie, John (service tech) and everyone at Minelab did everything the said they would do. Thanks Minelab. HHTomB