Minelab Customer Service Report:thumbup:

[TomB]

On 1/10/11 I responded to a post by mpan concerning Minelabs customer service. I stated that my X-70 had been sent in for repair of the battery door latch on 12/28/10. I confirmed that delivery was made on that date.I further advised that I would report the outcome, good or bad, of the service received. I was told when I called that I could expect a 20 day turn-around on my MD. I'm very happy to report that on 1/17/11 (15 working days later) I received a call from Minelab concerning my X-70. I was advised that the latch could not be repaired and that it would necessary to replace the back cover. I then received on 1/18/11 a second call. I was given, what I think, was a very reasonable price to replace the cover. This price included labor,parts and shipping UPS back to me. I was told that I could expect delivery of my unit on 1/24/11 (20 working days) as they had promised. It was evident to me that Angie, John (service tech) and everyone at Minelab did everything the said they would do. Thanks Minelab. HHTomB

 

[TomB]

1-24-11...As promised my X-Terra-70 arrived this a.m. repaired and as good as new. Here is a cuntomer Service contact number they sent me. HH TomB

 

[Daveslem]

My X-Terra 50 control box snapped off my shaft last year ( caught it in some brambles). Unfortunately I let someone "repair" it at a DIV event and they promptly drove two wood screws into the circuit board when I turned my head. Sent it to Minelab and they replaced the control box and got it back to me in 30 days for about $68. Excellent service and turnaround if you ask me.






Later,
Dave Slemmer

 

[joedog]

that is great news, as I am looking at getting a exterra 705

 

[Smith1]

I had sent my 705 in to be looked at. I got it back today-14 working days later! Things are looking up. Thanks Angie, and all the people of Minelab!