Minelab customer service

[Picsous]

I add to send a email to Minelab because the coil connector of my Safari broke,
i have to say that Brian Erne Customer Care Coordinator took very good care
of my problem,he ask me a picture of my coil connector and told me we will
ship you a new coil.

Tanks Brian A++++++++++++++++

Pierre

 

[KinTN]

Great to hear they are taking care of us! Hey, post that pic that you sent him here too so we can all see how it failed.

 

[Picsous]

Here the picture,the coil connector is missing one gold hinge.

 

[KinTN]

Thanks, thats an interesting way for a coil to fail. Dont mean to imply anything, but was changing coils a lot a contributor or was is just a very weak pin only? Did the coil go dead one day or did it actup first? How long had you had it?

Sorry for all the questions, but yours is the first coil failure I have run across.

 

[Picsous]

I bought my SAFARI April 2010
I thinks is was just a weak pin,i switch coil about 10 time only,
one day i unplug the coil and saw a piece of pin fly out of the hole.
The pin they are using look very thin and fragile.