Minelab is droping service on a ton of there detectors

[deathwind1]

From Rob Allison's forum:
QUOTE Hello All,
Just wanted to let you all know Minelab has been making some changes here recently. Minelab USA, Inc. is committed to providing excellent support to the customers and dealers like most of you know.

However, due to unavailability of service parts, Minelab will no longer be supporting repairs on the following machines:

Goldseeker 15000
Sovereign
Musketter
Musketter XS
GT16000
Excalibur - NY & BK w/Sword
Sovereign XS
SD2100e
Eureka Ace Dual
Sterling
SD2000
Explorer S
FT16000
XT17000
SD2100
Relic Hawk
Eldorado MK2
Gold Striker
XT18000
Golden Hawk

Minelab will no longer perform after market mods to detectors or the following work -

Changes to electronic circuits except under warranty as authorized by a Minelab Technician.
Changes to electronic circuits except as directed by Minelab Corporate Engineering
Connection, disconnection, adjustments, etc. of non-Minelab accessories
Fitment of non-Minelab coils (after market coils)


Just wanted to update you all.

Rob Allison
-----------------------------




All I can say is wow. What amazingly POOR service. Kind of like giving the finger to all your customers.

I wonder when my GP extreme will not longer qualify for any repairs. Next year? The year after?

Since the new SD units and the old ones are virtually the exact same units, the flimsy excuse of "parts availability" to service one and not the other is a joke. How stupid does ML think we are?

I guess if you cant afford a new $5000 machine every few years ML does not want you as a customer. That does not seem to be very smart business sense.

Imagine the outcry if any of the auto makers announced they would no longer service any vehicle made before 2000?

Maybe Doug and his "hate Minelab" forum is right on the money after all.

I know from experience that certain ML employees do sometimes read these prospecting forums (I had a discussion with one once about a post I made that accidently caused some minor level of ruckus). I hope you guys are reading this and seeing the reaction of your customers. I plan to be in the market for a new detector later this year and your decison will give me pause because you dont even back up your own stuff for a full 10 years. That means by definition you have poor support for your own products. I will seriously consider other makes that do back up their own equipment.

Chris

 

[Craig in Alabama]

n/t

 

[Ed SW Fla]

... dropping all dealers who don't buy $10,000 annually from them .... will make most of their sales through a few larger Internet sellers who treat their MAP pricing as a huge joke. They even fired our Rep effective August 1st.

Based on what I've read from their marketing sales info sent to us dealers seems they are being hurt #1 by the economy, #2 White's V3 and Beach Hunter ID300. They have made some real bonehead decisions this past year or two. They even charge for manuals on machines rather than make them available to download like most all other detector makers.

 

[Craig in Alabama]

n/t

 

[Vernon in Virginia~Formerly Alaska]

n/t

 

[Vernon in Virginia~Formerly Alaska]

n/t

 

[Craig in Alabama]

n/t

 

[Craig in Alabama]

n/t

 

[Vernon in Virginia~Formerly Alaska]

n/t

 

[Don/Michigan]

n/t

 

[Craig in Alabama]

n/t

 

[Vernon in Virginia~Formerly Alaska]

n/t

 

[Vernon in Virginia~Formerly Alaska]

n/t

 

[Brian(upstateNY)]

n/t

 

[Craig in Alabama]

n/t

 

[Brian(upstateNY)]

n/t

 

[deathwind1]

HE NEVER GOES BACK ON HIS WORD---It kind of surprised me that he is buying VERN a V-3---I know he will follow through because his Word Is His Bond---Vern you are getting one very good detector from One HONEST MAN---Like I just said he does not joke around when he says he is giving a person Something He Backs Up His Word By Doing Just What He Offered To Do---Craig there is not many people who just out of the blue offers a gift and then he Backs His Word By Doing It----CRAIG you are one H@%% of a man---I for one thank you for what you are doing !

 

[Vernon in Virginia~Formerly Alaska]

n/t

 

[MK_(MO)]

n/t

 

[Vernon in Virginia~Formerly Alaska]

n/t