Question about Tesoro life time guarantee

[RKW]

If I buy a used Tesoro machine is it also carry the life time guarantee?

 

[Grubstake]

Nope only waranty is to the original owner. But I will say Tesoro, will work with you. Grubstake

 

[MarkCZ]

n/t

 

[Habanero]

Tesoro has the stipulation in their warranty only applying to the original owner and that is what you should consider before purchasing a used machine. However, they quite often if not most of the time from what I have read and personally experienced, apply the warranty no matter if you are the original owner or not. I will not say they do this every single time because I am not privy to that information but they do seem to apply their warranty to the machine instead of following the owner. The only way to be sure is to get it in writing from the company itself though but I don't think that would be easy. A call to chat to someone at Tesoro may help too to discuss the what if's of a used machine. Disclaimer: I am not an employee for Tesoro and my statements are my opinion only. It is also my opinion that Tesoro is a fine company with the best warranty in the business and outstanding if not the best customer service available, even if you are not the original purchaser/owner of the machine.

 

[nick1curtis]

i know a guy that ran his tejon over with his truck. he sent it in to pay for repairs and tesoro did it free of charge. even though it wasnt a defect or tesoros fault in any way, i thought that was pretty cool

 

[MarkCZ]

I also have heard that in many cases Tesoro has taken care of repairs for down line owners, but they do NOT have to. This is where the idea came from that the lifetime warranty follows the machine to any owner. But I think the reason for so many out of warranty no charge repairs may have to do with the WHY the unit needs repaired.

I started a topic on this very issue sometime back and early on in it I got a bit of slack for saying that Tesoro's warranty is only to the original owner. Then I found the warranty disclaimer in a Tejon manual and posted it in the thread, then later on in the thread they were a number of members that chimed in stating that they had to pay for this or that repair but even in that they were VERY happy with the charge and the service they had gotten from Tesoro.

Just don't go out and buy a used Tesoro with the idea that you are also getting a lifetime warranty! they may take care of an issue at no cost or they may not! if they do a No Charge repair for any down line owner it isn't done as part of a warranty service.

Mark

 

[Jay Evans]

I have bought New & used Tesoro Detectors over the years & I have to admit, to this day, I have never had an issue with a single one that required me to send the unit in for repair work. Of Course I am careful about who I buy from and try to get to know the person & how they've used the unit they have up for sale before I commit to buy. You can do this over the phone or through E-mails Ask all kinds of questions, after all you're the one plunking down cash for the used unit & they should feel comfortable telling you whatever you want to know about it. I find that most of the guys on the forums are honest & passionate about the care for their units. With all that being said, I feel my experiences of never having to send a unit in for repairs is due in large, to the quality build Tesoro puts into their machines. And I also know that if I ever do need to send a unit in that is used, I feel I have had my share of good luck with all my past units and if I had to pay for a repair, it wouldn't bother me in the least.

 

[allcav]

Tesoro has the stipulation in their warranty only applying to the original owner and that is what you should consider before purchasing a used machine. However, they quite often if not most of the time from what I have read and personally experienced, apply the warranty no matter if you are the original owner or not. I will not say they do this every single time because I am not privy to that information but they do seem to apply their warranty to the machine instead of following the owner. The only way to be sure is to get it in writing from the company itself though but I don't think that would be easy. A call to chat to someone at Tesoro may help too to discuss the what if's of a used machine. Disclaimer: I am not an employee for Tesoro and my statements are my opinion only. It is also my opinion that Tesoro is a fine company with the best warranty in the business and outstanding if not the best customer service available, even if you are not the original purchaser/owner of the machine.

This statement is very close. The warranty is for the original owner. However, we do a lot as a courtesy. That's about as far as I can tell you on this matter. I would read what our customers says by their experience and go by that. So far, I have not seen any lies!

 

[dbsmokey]

This statement is very close. The warranty is for the original owner. However, we do a lot as a courtesy. That's about as far as I can tell you on this matter. I would read what our customers says by their experience and go by that. So far, I have not seen any lies!

What does "so far, I have not seen any lies" mean? Are you implying customers lie about Tesoro? Or are you saying anything negative said is a lie? Not every experience with Tesoro can be positive, correct? That's a pretty harsh/hefty claim directly from the Tesoro rep. I submit clarification is warranted.

 

[MarkCZ]

This statement is very close. The warranty is for the original owner. However, we do a lot as a courtesy. That's about as far as I can tell you on this matter. I would read what our customers says by their experience and go by that. So far, I have not seen any lies!

What does "so far, I have not seen any lies" mean? Are you implying customers lie about Tesoro? Or are you saying anything negative said is a lie? Not every experience with Tesoro can be positive, correct? That's a pretty harsh claim directly from the Tesoro rep. I submit clarification is warranted.

Well, I took it to mean that in all the above post what has been said (to this point) isn't out of bounds, False, or untrue!
They don't have a lifetime warranty outside the original owner!
But in many cases Tesoro has done No Cost repairs for certain problems to down line owners!

I would say that him being a company "Rep" that in this area he needs to be very careful of saying something about warranty polices that could be mistaking by Tesoro customers.

Mark

 

[SkiWhiz]

Not only does Tesoro fix a problem at no cost or for very little they also get many detectors in from people during the winter/off season to be checked over and also many people send in their detectors to be checked over before selling or trading them. The detector will come back with a service tag explaining all that was done. Tesoro is top shelf.

 

[Hombre]

n/t

 

[fowlercharles]

So true, so true Mark, and we all know how some folks can allow themselves "to be carried away"! HH, Charlie

 

[CaballoDeOro]

It's pretty simple:

If you ARE the original owner, your Tesoro detector has a lifetime warranty and they WILL repair or replace it if the issue falls under the conditions of the warranty.

If you are NOT the original owner, Tesoro can decide on a per-case basis whether or not they will repair your detector for free. They have no obligation to do so, but they might as a gesture of good will.

My guess is that a free-of-charge, non-warranty repair depends largely on what the problem is; how it occurred and how much it would cost them to fix it up. If you melted the entire electronics box with a propane torch, you're probably going to pay something to fix your detector. If the detector has a fried resistor or worn out potentiometer, they might take care of that for you.

The reason allcav is being vague is because he obviously has to be careful what he says. He represents the company and Tesoro could be legally challenged to honor a statement that he makes.

 

[allcav]

This statement is very close. The warranty is for the original owner. However, we do a lot as a courtesy. That's about as far as I can tell you on this matter. I would read what our customers says by their experience and go by that. So far, I have not seen any lies!

What does "so far, I have not seen any lies" mean? Are you implying customers lie about Tesoro? Or are you saying anything negative said is a lie? Not every experience with Tesoro can be positive, correct? That's a pretty harsh/hefty claim directly from the Tesoro rep. I submit clarification is warranted.

No I was referring to them saying sometimes we fix stuff that is not under warranty from testimonials of Tesoro users.. Are you trying to make me look bad?

 

[allcav]

It's pretty simple:

If you ARE the original owner, your Tesoro detector has a lifetime warranty and they WILL repair or replace it if the issue falls under the conditions of the warranty.

If you are NOT the original owner, Tesoro can decide on a per-case basis whether or not they will repair your detector for free. They have no obligation to do so, but they might as a gesture of good will.

My guess is that a free-of-charge, non-warranty repair depends largely on what the problem is; how it occurred and how much it would cost them to fix it up. If you melted the entire electronics box with a propane torch, you're probably going to pay something to fix your detector. If the detector has a fried resistor or worn out potentiometer, they might take care of that for you.

The reason allcav is being vague is because he obviously has to be careful what he says. He represents the company and Tesoro could be legally challenged to honor a statement that he makes.

This best represents my argument. Thank you.