still waiting

[teleman2525]

still waiting to here more from minelab they got my explorer se may 26 got a tracking number called once to see how its coming they just said could be three weeks or more felt like i annoyed them sorry so guess i,ll be using my back up xlt for awhile yet but i was realy enjoying the minelab experience till it broke hope when i get it back it works awhile longer had my xlt three years it still works but the se is still i believe a better detector i,m just a bit fustrated right now sorry guys just venting good hunting to all

 

[dewcon4414]

Apparently they are still having trouble with parts, not enough repair people.... OR they are getting MORE detectors returned. Lets hope its not the new production plant in Endo. Schools out to so people will be on vacation. As the temps rise less people will be detecting.... id assume that would be a good time for them to send in their detectors for repair or tune-ups. At least you have a back up machine that you obviously have experience on.

Dew

 

[sgoss66]

Yeah, not a great report, teleman. I sure hope they get yours up and running soon...

Steve

 

[Frase44NY]

Thats ridiculous..obviously they arent 'hungry' enough to be courteous to people that buy their products..I hate stories like this and your not the first from minelab..all we can do is let them know theyarent the only game in town..long as they know what comes around goes around..hopefully someone comes up with a competitive detector to make them sweat a little. I like Minelab prods too, but it sounds like they can stand to learn a few things about customer support!

 

[Eddie in Poulsbo]

I hear your frustration also, but there has to be a good reason on what seems to be a slow turn around on repair work being done. I had a long wait when their repair place was still in Las Vegas and it took 27 days after they received it to get my XS back from them. They were courteous enough on the phone when I would call to check on my machine, but again it would be nice to know just how long of a wait it's going to be to get a machine back from repair. In no way am I bad mouthing Minelab as most of us would agree that they do make a great detector and with all the dealers that sell their products and Kellyco who probably sells more then anyone, maybe they can find out what's going on in Chicago and let us know if it's a lack of repair parts, not enough people doing the repair work or if it's just a large quantity of machines stacked up in need of repair. I guess we can be thankful that their repair place isn't overseas someplace and God help us if that ever happens. GL & HH with your backup machine.

Eddie

 

[teleman2525]

thanks for the replys guys i wish i could have given a better report but what is is i can,t change that but i did have a505 bh from first texas repaired super fast and over the years whits has always been excellent but i wanted a minelab cause of all the good things ive heard about them and my se at first made me smile a lot now only a sad face lol still waiting

 

[dippodigger]

Good luck and keep us posted.