Had a problem with a my Sand Shark battery leakage, sent it in to Tesoro about 6 days later I had a message from Robert to give him a call about my detector. Due to my work schedule I couldn't get back with him for several days and when I finally made the call he was out of office so the Lady transferred me to Rusty Henry who is just amazing, talked with him for about 20 minutes as He told me some great treasure hunting stories and said that He would check on my machine asap this was Friday. Got call this morning from Mr. Henry and he informed me that my detector was fixed and that He was sending it out 3rd day shipping and that I would have it on Wednesday or Thursday so I would have it before Christmas Holiday and even charged me a whopping $36.00 and refused to let me pay for shipping! Thank you Mr. Henry and Tesoro Company this is the reason I use your detectors and always will.
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Tesoro Customer Service
- Thread starter LennyEva
- Start date
MichiganJason
Member
I've never heard a story of Tesoro ever charging for any repair.
reddirtfisher
New member
Tesoro's first class customer service is just ONE of the reasons that I switched brands. I am very happy with Tesoro. My only complaint ( if you want to call it that ) is that nearly all my emails to them have gotten no reply. But they have great service over the phone. I would , however, like to see Tesoro produce a new MDI and a new products catalog. Some new accessories and another new detector model would be nice too but I know the Obamaeconomy has slowed things down a bit all over. Tesoro IS the BEST.
BarberBill
New member
I was charged for a replacement coil as the original (no where near new) had a crack and took on water. Charged me at cost and no shipping. I feel it was fair enough.
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