Tesoro Repairs.

[MichiganJason]

Hey all, As I stated before I sent my Cortest out for repair. I was just curious if Tesoro will keep you informed of what's going on, what repairs they have made etc..by way of a phone call or e-mail...or if they typically just fix it and ship it back out. I've been having to use my sisters F2 and can't wait to get my Cortes back if you can't tell...lol

 

[BillF]

Usually they fix it and send it. If it takes longer than you think, call them. They don't respond well to email.

 

[BarberBill]

The few times I've sent anything in, they called and informed me what had been done just before shipping it back.
BB

 

[BarryL]

Most of the time they will just repair and ship unless it is a repair not under warranty then they will contact you before repair

 

[BillF]

I do remember Rusty calling and telling me that mine was sick, but less than a week later it showed up finished. They even replaced the coil because one ear was cracked.

The few times I've sent anything in, they called and informed me what had been done just before shipping it back.
BB

 

[fowlercharles]

Hi Jason, I always put a note in with the machine I send in telling what it it is doing /or not doing, or what whatever I happen to "think" the problem is.Tesoro does the fix / tune up/ whatever , and sends her back with a tag attached with the "whatevers" listed on the tag. Sometimes they throw in some extra do-dads/washers/O rings/batt. door/ type stuff and usually a nice personal note from Rusty. Can't beat that,,,. no way! HH, Charlie

 

[MichiganJason]

Ugggghhhhh...I wish I was blessed with patience. Finally most of the snow is gone but now no detector....well I still could use the F2 but the depth on that is comparable to a Garrett Propointer.

 

[MichiganJason]

I did include a note inside the box when I sent it in letting them know exactly what it was doing. I just always worry, did it make it there? It was delivered on a Saturday...was anyone working on Saturday to recieve it? Those types of things...lol I'm real excited about using the Cortes this year, the only other Tesoro I've owned was the Cibola and I hated it, that was when I first started though and didn't really know how to detect very well. I bet I'd like it now.

 

[BarryL]

Dont worry it is in good hands and as for as the Cibola I bet it is OK Just not a Vaquero LOL but close I would not mind trying one as well Heck I have a tejon coming to go with the Vaq to try but who knows Running a race with Ski I could trade it for a Cibola , Bandito, Golden , Elderado, or I would consider Two Compadres or maybe a Deleon heck as long as its a Tesoro I cant Loose LOL

 

[MichiganJason]

Rusty called me a little while ago and told me my Cortes is going to be shipped out today. Odd things is, he said he could find nothing at all wrong with the notch. It didn't work at all for me on the 4 different pulltabs that I tried. Oh well, he said it's fine now. Needed slight calibration but other than that..clean bill of health. I appreciated the personal phone call, very nice guy as well. What a great company.

 

[TesoroMD]

As far as repair protocol, yes, we ask you to leave a detailed description with the unit when you send it in. This is to ensure the repair tech's are grasping for straws through a long checklist. Second, when it gets here and there is work that is required that is not covered by the warranty, you will always get a call from us explaining what is going on and why. Third, the turn around time for a repair after it's received and checked in is 7-10 business days. Add to that the time accounted for distance in shipping to get back to the customer.

 

[oppie]

The first to see it as it arrives and the last to see it leave. Rusty is a great guy!