Hi Rosi ,
I boxed up my coil to send back to you and went to the post office to send it off ....I explained to the postal clerk that I wanted to send this package and to please make sure that I would have a tacking number when I did .....I also told her to mark down a" $20 repair " as you mentioned in an earlier email .....She weighed the package ( which was very light ) and then said "$47 please " ......I said " WHAT ? " ......She repeated "$47 please " .....I almost fell over .....At this point , I told her , no thanks , I'm NOT paying $47 to send the coil .....
I contacted Carter who I thought was a dealer for your company and he informed me that Deeptech did not want any USA representatives ......and that he was basically bringing the detectors in for folks to purchase !! ......So here I sit with a brand new detector that has a faluty , falsing coil , and I have to be the one to pay $47 to send it back ? ...... While I applaud you for replacing these faulty coils , I am surely not happy that this machine went out untested or this problem would NOT be a problem .....
Since MOST of your sales are in the USA , I would advise you to set up some sort of representation in the USA so that when problems like this arrise , they can be dealt with in a more professional way ......Thanks for listenning ....Sincerely, Jim
I went thru this with another companies detector .....They not only replaced the coil , but also sent gifts to show their sincerity .......I'm not looking for any gifts or hand outs, but I bought this detector thinking that it was recieving a properly working detector ...
BTW ....I'm not paying $47 to send the coil back ..... If you would like to send me a coil that does not false , it would surely be appreciated , and would see this as a gesture of good customer relations and a company that will do very well here in the USA !!.... Thank You
I boxed up my coil to send back to you and went to the post office to send it off ....I explained to the postal clerk that I wanted to send this package and to please make sure that I would have a tacking number when I did .....I also told her to mark down a" $20 repair " as you mentioned in an earlier email .....She weighed the package ( which was very light ) and then said "$47 please " ......I said " WHAT ? " ......She repeated "$47 please " .....I almost fell over .....At this point , I told her , no thanks , I'm NOT paying $47 to send the coil .....
I contacted Carter who I thought was a dealer for your company and he informed me that Deeptech did not want any USA representatives ......and that he was basically bringing the detectors in for folks to purchase !! ......So here I sit with a brand new detector that has a faluty , falsing coil , and I have to be the one to pay $47 to send it back ? ...... While I applaud you for replacing these faulty coils , I am surely not happy that this machine went out untested or this problem would NOT be a problem .....
Since MOST of your sales are in the USA , I would advise you to set up some sort of representation in the USA so that when problems like this arrise , they can be dealt with in a more professional way ......Thanks for listenning ....Sincerely, Jim
I went thru this with another companies detector .....They not only replaced the coil , but also sent gifts to show their sincerity .......I'm not looking for any gifts or hand outs, but I bought this detector thinking that it was recieving a properly working detector ...
BTW ....I'm not paying $47 to send the coil back ..... If you would like to send me a coil that does not false , it would surely be appreciated , and would see this as a gesture of good customer relations and a company that will do very well here in the USA !!.... Thank You