Bought a headphone adapter last week for my AT Pro. Wanted to use earbuds since its getting so hot - will allow me to wear a wide brim hat. Hooked everything up, but still got sound thru the detector speaker and not the earbuds. So took it apart and the plug end of the adapter pulled out, staying in the detector. Pulled it out and came here to the forum for help from the experts! Seems as if I got a bad adapter. Called Garrett, spoke with Adam. Explained my problem. Adam sent me a new adapter, no charge. Didn't need me to send the old one back or even ask for proof of purchase. Got the new one in 2 days! Hooked everything up and working great! Garrett customer service rocks!
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Customer service dead? Not at Garrett!
- Thread starter 61chip
- Start date
n/t
88junior
Well-known member
I had a excellent experience with them today I lost my caps that protect the coil and headphone plugs on the control housing and also for my coil and headphone plugs I sent them a message asking how much for the caps and shipping I included my mailing address and Hilda sent me a message saying that they are in the mail on the way for free!! Garrett customer service is top notch!!
bobolender
New member
got a pro pointer used for 3 months ha a little problem noise of like not I heard sounded a little funny sent it back within a week a brand new one was delivered. Garrett has the best service I've ever experienced