Hello All,
In December I sent my original Excalibur to Bill Branin for repair on advice from several forum members. This was an original Excalibur with a horseshoe-shaped coil. Due to the holidays, my work schedule and the fact that it was winter, I did not press Bill for an update. Two days back, I sent Bill an email to get a status update. I have had no response, but was not worried since he might not read his email daily. Tonight I decided to reach him by phone. Since I did not have his number, I did an internet search by his name, which led me to this forum (of which I've been a member of), and a few emails, which has caused me concern. Bill was not in when I tried to reach him. I left a message and a second email and am awaiting a response.
When I originally asked on this forum and TreasureNet, Bill's name came up as the only guy to send the Excalibur to. I am surprised to have seen the complaints today. Has anyone had any recent contact with him? Has anyone had recent satisfied results from him?
I'll give it a few days, but again I am worried based on what I am now reading. I am hoping that what I have read is outside of his normal business practices. What should be my next step if I do not hear back from him. I spent everything I could to get the Excalibur and without it, I'm stuck and not in the position to get another water detector.
Any advice would be greatly appreciated.
Chris / LI Digger
In December I sent my original Excalibur to Bill Branin for repair on advice from several forum members. This was an original Excalibur with a horseshoe-shaped coil. Due to the holidays, my work schedule and the fact that it was winter, I did not press Bill for an update. Two days back, I sent Bill an email to get a status update. I have had no response, but was not worried since he might not read his email daily. Tonight I decided to reach him by phone. Since I did not have his number, I did an internet search by his name, which led me to this forum (of which I've been a member of), and a few emails, which has caused me concern. Bill was not in when I tried to reach him. I left a message and a second email and am awaiting a response.
When I originally asked on this forum and TreasureNet, Bill's name came up as the only guy to send the Excalibur to. I am surprised to have seen the complaints today. Has anyone had any recent contact with him? Has anyone had recent satisfied results from him?
I'll give it a few days, but again I am worried based on what I am now reading. I am hoping that what I have read is outside of his normal business practices. What should be my next step if I do not hear back from him. I spent everything I could to get the Excalibur and without it, I'm stuck and not in the position to get another water detector.
Any advice would be greatly appreciated.
Chris / LI Digger