Fisher customer service comes through...

[bhershey]

I needed a part, here is my email to Fisher on Wednesday using their generic info mail address...

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Sent: Wednesday, June 18, 2008 2:07 PM
To: Info Fisher Lab
Subject: part needed

Greetings,

I need the plastic threaded bolt and nut that attaches the coil to the shaft. Where do I order one?

I own a Coin$trike and ID Excel.

Thank you!

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Their reply on Friday...

Subject:RE: part needed
Date:Friday, June 20, 2008 3:07:27 PM

One will be mailed at no charge to the address you provided.

Fisher Labs Customer Service
Fisher Research Lab
1465-H Henry Brennan
El Paso, TX 79936
915-633-8354 x152
service@fisherlab.com

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I'm lovin it!!

HH!
Brian
Lancaster, PA, USA

 

[Elton]

Just imagine all the calls everyday...and thats just people with little issues..Then add their day to day operation calls....etc. etc..Yes, they are doing really well.