Fisher service

[Alimo88]

Fisherlabs have not answered any of the emails I have sent in the last week. 1 a day for a nearly 10 days.
Any ideas??????

I have had this problem before

Rubbish service IMHO

 

[cometguy]

Don't email, call. They have said before that they have nobody assigned to general emails. Emails can be kicked into spam folders etc. Call Felix and talk to him. He will either answer your question or put you right on the phone with a tech.
Phone calls will give you an instant response. Website should give you the phone number, but if not, ask here and one of us will find it for you.

Don
HH

 

[marcomo]

Don is exactly right, Alimo. Call them and ask for Felix.

With any company when you want a fast response, calling (assuming they have a contact phone #) almost always beats e-mail.

I'm not going to defend FT advertising an e-mail address and then not answering e-mails. That's bad business and First Texas has unnecessarily made you a disgruntled customer. If a company is going to do that, they should come right out and say e-mails are answered infrequently and to call for a prompt response.

Unfortunately, a lot of companies have the same problem. A while back this same issue played out on the Tesoro forum. Tesoro has customer service second to none, but it was the same problem with people who e-mailed them over and over and refused to call.

No offense, Alimo, but after several days of e-mailing with no response, why didn't common sense tell you that calling on the phone might be the better way to go?

 

[Alimo88]

Felix is "DA MAN"
thank you Felix
thanks Don

 

[Alimo88]

I live in Australia
They provide a contact box.
are the two reasons

 

[marcomo]

I'm glad Felix did right by you, Alimo. Sorry, I forgot you were down under.

I know various folks at FT follow this forum, and they do try hard.

A simple disclaimer on their website, something to the effect of "e-mails are not responded to on a regular schedule, for a faster response please call..." would go a long way towards keeping customers and potential customers from getting unnecessarily upset with the company.

 

[cometguy]

Wow, Alimo, I didn't realize you had so much distance between you and Texas. I am glad it worked out for you. Feliz and Silvia have always gotten me fixed up first try.

HH, Don

 

[mudpuppy]

Good, Fast service can make your customers your best sales force...Felix went beyond the call of duty taking care of me this summer...Brand loyalty is a treasure, and Felix kept me.
Gotta call, which is nice to talk to somebody live...

 

[Alimo88]

BLOODY USPS
Sorry (sort of) to Fisher
if USPS knew the difference between AUSTRIA and AUSTRALIA
My package would have been on time and I would not have even have had to try and contact them.
Funny enough this is the second time I have heard of this

A U S T R A L I A

Where Oprah is at present