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FISHER SERVICE

H

hershey1

New member
Thanks Felix, Rick and everyone else that diagnosed and repaired my F-75 LTD. Factory default settings 60 sensitivity 15 discrimination 3 tone de process. 12 inch quarter, 10 inch dime-nickel and copper penny. Hit them all ID right on. No longer snap crackle pop machine. Thanks again. :clapping:
 
Felix and his techs are the best! Fisher labs. First Texas #1 in customer. Care bar none!!!!!!! As per my experience as well. HH. Tom
 
Wished I could say the same, fellas, but I can't. I shipped my F-5 in for a bad pin pointer button, the touch pad wasn't working right, along with a bad 11DD coil (bad seal on the coil, got water in it and it ruined it. I guess this is pretty common on these 11DD from what the forums are saying). Turnaround time was about normal, communication was OK with Felix, so no complaints up to this point. I shipped the unit out on 7/18 and got it back on 7/30. I would guess that to be about normal, too. So the unit showed up on that Tuesday, the 30th, and I wasn't able to get out until that coming Saturday morning, and I was pumped up to get out there and "hunt it up" with my buddy! Turned the machine on and all seemed fine, until I got out on the grass and tried to change my tones. I hit the button and nothing, hit the pin pointer and nothing, in fact, NONE of my touch pad buttons was working! The only thing that came back OK was the 11DD coil, and that's because they sent me a new one. Needless to say, I was without my F5 for the weekend...again. I emailed Fisher that Saturday when I got home, and then again on Monday morning, and I didn't receive a response until Wednesday morning at 10 a.m., shortly after I got Mike Scott involved. Long story...
Anyway, with a huge metal detecting trip coming up that weekend, I had about three days that I needed my machine fixed in and back to me. They were good enough to get a loaner out to me, but then wanted me to return the loaner and my F5 that following Monday. (at first they just wanted me to send my F5 back in, the loaner idea was mine) Come Monday the 12th of August, I sent MY unit back and kept the loaner, and the UPS label that I got must have been for UPS ground, as they didn't even get the unit until Friday morning...it took a week to get back to them, and then they don't have techs working on Fridays, so they didn't even start working on it until this previous Monday.
Anyway, in summary, I sent the unit off to be repaired on July 18th, and here it is August 21st and I STILL do not have my F5 back and in working order.
My original suggestion after I got the machine back the first time, when none of the control pad functions worked at all, was to just send me a new control box and a UPS label, and I would just keep the new one and send the bad one back, end of story. Had that happened, I would have been ecstatic with the customer service, but they wouldn't do it, so instead they sent that loaner. Come to find out, Felix was on vacation the week of August 5th - 9th, and didn't get back in until the 12th, at which point he suggested just keeping the "loaner" control box and they would keep my bad one, and just call it even, but there was a problem, the guy that sent the loaner sent one without a serial number, so I COULDN'T keep it! I can't even imagine the nightmare that would ensue if I ever had to send in a machine for repair and it didn't have a serial number on it! Sheesh!
Anyway, Felix was GREAT, but the rest of the customer service experience was weak. WORD OF ADVICE: If you ever have to send in your unit for repair, call ahead and make sure that Felix isn't going to be on vacation!!!! :blink:
In closure, it is now August 21st and I'm STILL WITHOUT my F5, and I don't know if I'll have it for this weekend. :rant:
Keep in mind that I live in Wisconsin, our season is short enough without having to lost a month without my machine. Good thing that I ignored Fisher's instructions to return the unit WITH mine, or I would be without completely.

The big question now: When will my F5 FINALLY get back to me?!?! :rage:
 
August 26th - My Fisher F5 FINALLY made it to my doorstep. Initially shipped out my F5 on July 18th, received back a non working unit two weeks later, had to send it back in, and then I get a new unit yesterday, the 26th.

39 days to finally get an F5 back in my house, and it's a brand new unit on top of it. (Gee, wonder why they didn't go with this idea in the beginning, after I suggested it the day that I realized my FIXED unit wasn't fixed.

Here are my complaints:

1) When Felix is gone, their customer service goes in the toilet.
2) After sending my F5 in for repair and getting back a unit that worked even worse than the one that I initially sent in, they dragged their feet in taking care of me after their first failed attempt to fix it, and that was after Felix told me that they would expedite my repair! August 12th to August 26th is HARDLY expediting!

After reading the comments about Fisher's service, I really expected more, but instead, had some of the worst customer service that I've had in a long time, aside from Felix.

Felix, if you read this, please train your staff on what customer service is supposed to be. If it weren't for you being there, Fisher's service would rank right down there with Minelab's.
 
I CAN'T say Anything BAD about First Texas Customer Svc.!! Mike Scott talk a Cell Phone Call from ME in an AIRPORT, when he was about to get on an AIRPLANE to fly OVERSEAS!! You CAN'T EXPECT Better Customer Svc. than that!! Les Robinson
 
Like I had said, I've only read good about their service, but my experience was nothing like what I had been reading about. I'm sure my machine(s) will be in again, so we'll see how it goes next time around. And to be clear, I LOVE Fisher products, I just had a bad experience.
 
They have always been very good for me.
 
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