Fisher Warranty-What I Would Like to See

[RLOH]

I believe the trend of most companies today is transferring warranties. I know most dealers would like to sell anybody a new detector, a used detector with warranty might get people interested in the Fisher brand and possibly buy a new detector in the future. Whites, Deus, and Garrett transfer warranties. Whites and Garrett only offer a two year warranty, but they are companies with "gold standard" customer service. My suggestion is that Fisher offer their five year warranty to the original buyer and cut the remaining warranty in half to the person who buys their detectors used. For an example: If there is three years of warranty left on a used Fisher and the original buyer is selling it, the new buyer would get 1.5 years of warranty. I don't believe this would be too difficult to implement. I for one am afraid and will not take a chance on buying a Fisher detector used. For the record, I have bought eight brand new Fishers in the past and have only sent one back for warranty work. Just a suggestion and would like to hear others opinions.

 

[WV62]

Somebody has to pay for a better warranty, I would say Fisher would just add the cost on to their machines and the original owner ends up paying for it. Then the original owner goes to sale his used machine and now it cost more for the second hand owner to buy used equipment.

Then the Fisher machines cost so much that nobody will buy them and that is the end of Fisher.

Ron in WV

 

[mudpuppy]

Thats a tough subject for all Mfgs of anything....a 10% product return rate for a full refund cuts your GP on the 9 other units pretty hard, and a warrantee repair staff that is not operating at a profit even more so...its a real balancing act between QC, Marketing, what the Competition is doing, Customer expectations, all that...

Walmart has made it hard on everybody that tries to run a decent Warrantee program...the Walmart trained Consumer now 'expects' to be able to return anything at any time for any reason for a full refund, even if it was a fault of their own!...

If a MFG has some great QC, and their Customers know and understand a simple warrantee/repair policy, thats probably the best way for them to retain a profit and customers in the long run...Its hard to keep both...

So a guy has to keep product warrantee failure rate very low through process and proceedures, a break even or slightly profitable repair center, a growing customer base, a decent distributor discount, and a few barriers of entry to anybody that tries to snipe off your future sales...Customer service, relationship building/brand loyalty of End users to keep a customer for life and have them become their best 'field sales/service' force (like us... is a big key...look at all the questions and problems we solve here for free daily)...

Some mfgs do better at this than the rest, it has to come from the Top though...all customers are not equal, some are more 'valuable' to a mfg than others...A mfg cant have any disgruntled long time user typing their frustrations away on an open Forum...that is really disastrous in this day and age! A sharp mfg would be closely monitoring all internet forum chatter out there and trying to ID who their friends are just in case that particular guy calls up someday with an issue...all sorts of bells should be going off if they knew what some of us are capable of to either grow their sales or really give them a black eye!...that Customer Service Dept has to be sharp! At least thats what I'd do if I was a detector mfg...
Mud

 

[sprchng]

Fisher should have a 2 or 3 year transferable warranty like other manufacturers--period. Teknetics too. First Texas' entry level retail stuff is designed to be typical throw away Wal-Mart quality fodder for the masses and unfortunately the 3 piece suits at corporate allow that to color the policy for their entire product. If they are different heads of the same dog there's no reason different brands couldn't have different warranties. Why are they now offering a transferable warranty on the upgrade and not before? It simply makes Fisher products less of a value. When corporate has enough confidence in the build quality , you might see a transferable warranty.

 

[basstrackerman]

Do the new fisher f75ltd machines have a transferable warranty? Never thought to ask..not upgraded but new

 

[D&P-OR]

That's good question Bill & one I've wondered about myself.----Another reason to call FT, I guess.---Or does anyone here know (for certain)?

Do the new fisher f75ltd machines have a transferable warranty? Never thought to ask..not upgraded but new