Hello all,
Went to take my AT pro out for a hunt other day and saw the front display was damaged. Long story but my wife says she remembers hearing something fall over (it was my at pro) when moving stuff around in laundry room. It fell against the hot water pipe and melted a divot into the display.
It did not appear to go all the way through and was just over the VDI part ....machine still worked fine. I was worried about it being waterproof still, didnt want to compromise that. I called garrett and asked them if I could buy a new front cover to install and they said they COULD but it would void the warranty by taking it apart. They said send it in and so I did.
Now I know that is clearly not a warranty issue so I included my phone number for them to bill me for repairs and set out to wait. I recieved my detector back less than 2 weeks later fixed like new for NO CHARGE!!!! They did not even bill me for shipping on the way back. I called and thanked them and they just said to enjoy my product and that hopefully I would continue to using the Garrett line. Amazing!!
Already I cant say enough good things about this machine and now I find myself pleasantly amazed at not only how quickly I got through on the phone both times, how friendly they where and the above and beyond customer service they displayed. And no, I do not work for Garrett or have a dealership. I am just an average guy that loves detecting and wanted to share this experience with you all.
Happy Hunting all!!
Went to take my AT pro out for a hunt other day and saw the front display was damaged. Long story but my wife says she remembers hearing something fall over (it was my at pro) when moving stuff around in laundry room. It fell against the hot water pipe and melted a divot into the display.
It did not appear to go all the way through and was just over the VDI part ....machine still worked fine. I was worried about it being waterproof still, didnt want to compromise that. I called garrett and asked them if I could buy a new front cover to install and they said they COULD but it would void the warranty by taking it apart. They said send it in and so I did.
Now I know that is clearly not a warranty issue so I included my phone number for them to bill me for repairs and set out to wait. I recieved my detector back less than 2 weeks later fixed like new for NO CHARGE!!!! They did not even bill me for shipping on the way back. I called and thanked them and they just said to enjoy my product and that hopefully I would continue to using the Garrett line. Amazing!!
Already I cant say enough good things about this machine and now I find myself pleasantly amazed at not only how quickly I got through on the phone both times, how friendly they where and the above and beyond customer service they displayed. And no, I do not work for Garrett or have a dealership. I am just an average guy that loves detecting and wanted to share this experience with you all.
Happy Hunting all!!