Garrett MS-3 Z-Link Headphone issue.

[Dan(NM)]

I picked up a set of MS-3 headphones and used them a few times with no problem. Today I was hunting and the volume dropped to almost nothing. I thought it was my machine, so I disconnected it, good volume from the machine. I have another Z-link, so I tried using the other transmitter, now the volume is almost completely gone. Tried the other transmitter and same problem. Ok, I thought the transmitters are bad. I connected a set of phones to the receiver and paired up the transmitters and both work fine.

The phones were purchased last April 2020, but, not by me. Will Garrett honor the warranty if I'm not the original owner? I haven't had to deal with Garrett's customer service in years and am wondering what I'm in for, thanks.

 

[John-Edmonton]

I picked up a set of MS-3 headphones and used them a few times with no problem. Today I was hunting and the volume dropped to almost nothing. I thought it was my machine, so I disconnected it, good volume from the machine. I have another Z-link, so I tried using the other transmitter, now the volume is almost completely gone. Tried the other transmitter and same problem. Ok, I thought the transmitters are bad. I connected a set of phones to the receiver and paired up the transmitters and both work fine.

The phones were purchased last April 2020, but, not by me. Will Garrett honor the warranty if I'm not the original owner? I haven't had to deal with Garrett's customer service in years and am wondering what I'm in for, thanks.

Call Garrett at 1 800 527 4011 and have a discussion with them about your headphones. It's hard to accurately comment on Garrett's response, but most will tell you Garrett has one of, if not the best warranty in the business. Good luck Dan.

 

[Dan(NM)]

Wow!!! My headphones arrived at Garrett on Thursday, I had them back on Friday, lol I have to say, I'm only 4 hours from Garland TX, but, that's the fastest turn around I've ever seen. I may have to swing a Garrett again one of these day