Just sent off my Safari to have it fixed. It is stuck in the overload screen. Tried to get the lady I talked to, to connect me with one of their technicians. She said that wasnt allowed !! I was hopeing the tech. might be able to help me fix the problem over the phone instead of haveing to send it in. It is supposed to get to them on Mon. So I guess I will see if they have improved their customer service or not. I will let you know on how they treat me. Mark