To fulfill a promise, and even if that didn't exist, I just wanted to take the opportunity to tell you folks about my experience with MineLab's customer service team. I recently purchased an Excalibur 1000 and am eager to get out and start detecting with it, however, when I received the unit there were some concerns about marks on the detector. I didn't want it to come up in the future, should I need to utilize the warranty, that they would come back to me and say that I had used tools on the detector voiding the warranty. I contacted MineLab about the concerns and have been in correspondence with Sandra Burton, MineLab's head of Customer Service, and Kevin Hoagland the North American sales rep. for MineLab. I am overwhelmed with the fact that Ms. Burton has gone well above the call and has arranged for me to get a replacement, "new detector", not just sending mine in and having it checked, serviced and the damaged parts replaced. And the shipping is all being absorbed by MineLab.
I have owned a White's XLT for 5 years now and haven't had to use the warranty or have it serviced. I would hope that they would respond in the same manner as MineLab. In these days of corporations skin-flinting on their customer services I am very pleased to tell you that MineLab still holds the customer as number one!! Along with MineLab's long-standing reputation as a manufacturer of high quality metal detectors for a multitude of applications I hafta say that their customer service puts the proverbial icing on the cake. It has confirmed in me the confidence I felt when I considered MineLab as the maker of my detector purchase. Trust me... MineLab is second to none in every aspect, in my humble opinion. I couldn't be happier and wanted to serve notice to you, the public, this... my testimonial!
I have owned a White's XLT for 5 years now and haven't had to use the warranty or have it serviced. I would hope that they would respond in the same manner as MineLab. In these days of corporations skin-flinting on their customer services I am very pleased to tell you that MineLab still holds the customer as number one!! Along with MineLab's long-standing reputation as a manufacturer of high quality metal detectors for a multitude of applications I hafta say that their customer service puts the proverbial icing on the cake. It has confirmed in me the confidence I felt when I considered MineLab as the maker of my detector purchase. Trust me... MineLab is second to none in every aspect, in my humble opinion. I couldn't be happier and wanted to serve notice to you, the public, this... my testimonial!
I think he will comin out of hibernation shortly
Hey Ray buddy, when ya comin out to the east coast. Myself, Brandy, Todd Scott.... we would luv to go out to eat with you.
(except Garv's LOL j/k) and learning more about detecting period. I'd like to get in a couple of hunts (seen them advertised in the Gold Prospector magazine) me and my bullseye have gotten pretty quick. Keep on huntin.
