My control box suddenly stopped responding on my Deus, it would not find the coil no matter what I tried. It was showing the operating frequency was 65.6khz ???? I bought my detector from a guy who had only used it a few weeks and sold it to me at a good deal. I had heard that the warranty was not transferable and I know those control boxes aren't cheap. I called Bart at Big Boys Toys and he told me to contact the guys at metal detector .com as they were the authorized service center for XP metal detectors. I spoke with Bo ? If memory serves me right. He told me to send it in and they would take a look at it. I let him know that I was the second owner and he told me that they would see if they could get it fixed for me. I sent it off and got it back in 10 days with a brand new control box valued at $911.00 for free. These guys saved my bacon. I could not have afforded to spend that much here at Christmas. So I would like to publically thank them for there timely service and wonderful Christmas Gift to me.
John
John
I must say that issue or thought about after sales support has been a big mental block for us on the cusp. It is such a unique design, yet you all seem to be picking up on it and running with no trouble or a long learning curve....