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New Customer Service Mgr for Minlab:clapping:

BigDan

New member
His Name is Ewout Kozel

His E-Mail Address is Ewout.Kozel@minelabusa.com

I believe he is located in Chicago

He seems both reasonable and responsive
 
Thanks for the information on the new customer service manager. I purchased a GPX 4500 a couple months ago and just put the detector together last week to find the stock 11 inch DD coil doesn't work. I sent it to them last week and they received it on Thursday I did tracking number to follow it in the mail. Haven't heard anything yet. I hoped they could check a coil out without to much work. I hope to hear back some if not I will send and e mail. Thanks again for contact information.
 
BigDan - He may seem reasonable and responsive, but that's the easy part. Unless he can get these units repaired and returned in an expedited fashion, then nothing's really changed. Let's keep our fingers crossed and hope he can get things done. It shouldn't take long to find out.
 
Thanks I call his phone but most of the time his mailbox is full. Now I can email him all day. Maybe he will return emails as he doen't call back anymore.
 
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