happycamper08
Member
I purchased a tesoro outlaw and today when it arrived the mode switch is stuck. Has anyone else had this problem? I don't dare to push too hard as I don't want to break it.
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New tesoro outlaw
- Thread starter happycamper08
- Start date
kaolinwasher
Well-known member
try pulling back on it and switching it .
happycamper08
Member
I tried blowing it out, stiil no go. So I sent tesoro an e mail and with all the great things I hear about their customer service I'm sure it will all be taken care of.
Give Tesoro a call Monday & ask to talk to either Rusty Henry or Vince Gifford..---That's always better than sending an email in a case like this.---They will advise you what to do but don't do anything drastic till you talk to them---don't want to mess up your warranty on the detector.
happycamper08 said:
Email? Not a good ideal with Tesoro. It's better to give them a call. 1-928-771-2646 They're blazing fast to answer and will put someone on the phone to help you.
Who never did say who your vendor was who sold you the Outlaw. You might want to give them a call as well.
tabman
happycamper08
Member
I will call tomorrow and I didn't mention the vendor because it was the last one he had in stock and I figured it would be quicker to deal with tesoro directly. Just a faulty part, it happens and as long as it is taken care of all is well. I don't expect miracles and I know it will take a bit of time to get it straightened out. Just a bit bummed but I guess it gives me a little time to watch you tube vids and read reviews on what appers to be an excellent machine.
happycamper08
Member
Talked to Rusty Henry today. What a great guy. I fell very confident I made the right decision to go with a tesoro. I wish other companies would get a lesson from Rusty on customer service.
So you followed our advice & called Rusty & found out what most of the rest of us already know---that Rusty is a great (and efficient guy).-------Soooo, what did he say, what did he say??------What is the solution/answer that he gave you to your dilemma?----Inquiring minds want to know! 
happycamper08 said:
happycamper08 said:
I found out a longtime ago about Rusty Henry and how great he treats all Tesoro customers.
Someone put me in on know that Rusty is not only Tesoro's Service Manager, he also has a Tesoro dealership on the side to supplement his income.
Well, guess who I buy all my new Tesoro stuff from.
tabman
kaolinwasher
Well-known member
hay my blisstool is gone for 2 months my get it back in the middle of winter I think I will get rid of it its not worth the hastle
tabman said:happycamper08 said:
I found out a longtime ago about Rusty Henry and how great he treats all Tesoro customers.
Someone put me in on know that Rusty is not only Tesoro's Service Manager, he also has a Tesoro dealership on the side to supplement his income.
Well, guess who I buy all my new Tesoro stuff from.
tabman
Tabman.... where do you find Rusty's website?
TabMagnet said:tabman said:happycamper08 said:
I found out a longtime ago about Rusty Henry and how great he treats all Tesoro customers.
Someone put me in on know that Rusty is not only Tesoro's Service Manager, he also has a Tesoro dealership on the side to supplement his income.
Well, guess who I buy all my new Tesoro stuff from.
tabman
Tabman.... where do you find Rusty's website?
I'm not sure if he has a website. I just give Rusty a call when I want to order something. Google 'Rusty Henry Detectors'.
tabman
tabman said:TabMagnet said:tabman said:happycamper08 said:
I found out a longtime ago about Rusty Henry and how great he treats all Tesoro customers.
Someone put me in on know that Rusty is not only Tesoro's Service Manager, he also has a Tesoro dealership on the side to supplement his income.
Well, guess who I buy all my new Tesoro stuff from.
tabman
Tabman.... where do you find Rusty's website?
I'm not sure if he has a website. I just give Rusty a call when I want to order something. Google 'Rusty Henry Detectors'.
tabman
Ok, thanks!
happycamper08
Member
The unit I purchased was one of the first units produced and very early on they had a problem with space and Rusty said that somthing was catching the switch so it couldn't move. He said it was caught early on but this one slipped through. He is going to make the changes that give it some space and put a new switch in it. He also said I could call him personaly and he would walk me through a few things with the machine. Outstanding service! I am sure glad I decided to give tesoro a try.