Andy, tried all of the above, no joy........something interesting during the update, when it got to the point it was looking to update the coils, the software reported it was searching for the coil and it knew the S/N of the coil it was looking for even tho it was basically stating that it couldn't find the coil. I surmise the remote keeps this information regardless of the update???...anyway, it never was able to find the second coil to update, I had to skip that coil update, then the update finished successfully but it still won't see the 11" coil.....I think I need someone to look at this coil at this point. Not sure I still have the purchase paperwork handy, would you still have a record of my purchase from you to use for any warranty effort, if its covered that is.
Thanks