Nokta US repair center unresponsive

[choppadude]

I have been a Nokta Makro user since the Racer model and have used about every unit since, I was even a field tester for the Multi Kruzer model. I have always had a good relationship with Dilek and a couple of the engineers at the company. AS far as the company itself, I think they are great and make a great product. They value the users input and make changes based on that input.
BUT the issue seems to be with the US repair center, I have heard several complaints of slow response as well as no response from Andy at the repair center. I have personally experienced this recently as the clamp/locking assembly on the middle rod of my Legend broke. I filled out the form on the US repair site and included a photo of the damage. My first surprise was they do not even Email you a confirmation that they received your repair request form. How can someone prove they even sent in a request? Furthermore I never received ANY response from them.
I know when I bought the Racer model there was an issue with the coil ears breaking and when I contacted the company in Turkey directly they had a replacement coil in my hands within a week! now I cannot even get a return call! I am hoping this is the exception but if what I heard from others is true maybe Nokta should start looking to open a different repair center in the US. Any feedback from others who have used the US repair center?

 

[JCR TX]

I have had good luck contacting Andy by telephone, 573/270-0447, with some questions early on. He recently did a warranty coil replacement for me. No problems, but it did take awhile(several weeks) between filing the request with Nokta & being contacted by Andy on E Mail.

 

[D&P-OR]

I have had good luck contacting Andy by telephone, 573/270-0447, with some questions early on. He recently did a warranty coil replacement for me. No problems, but it did take awhile(several weeks) between filing the request with Nokta & being contacted by Andy on E Mail.

Several weeks is waaay too long!

 

[JCR TX]

Several weeks is waaay too long!

I agree but it is what it is. I just trust that Nokta is a solid company that has always done right by it's customers.

 

[MuddyMo]

A buddy also waited patiently for his repair and if I remember right after 2-3 emails Andy’s wife said it was done and shipped. No tracking # or anything else. Andy is a good guy and does a good job, maybe he’s just swamped and behind?

 

[Flintstone]

I think they will do a good job, just remember parts need to be ship from anouther country.

 

[D&P-OR]

I have had good luck contacting Andy by telephone, 573/270-0447, with some questions early on. He recently did a warranty coil replacement for me. No problems, but it did take awhile(several weeks) between filing the request with Nokta & being contacted by Andy on E Mail.

Several weeks is waaay too long!

I agree but it is what it is. I just trust that Nokta is a solid company that has always done right by it's customers.

I also agree with you JCR---but----what about the rest of the hunt season while you are waiting to get a repaired detector back?-----Better have a spare/fall back Nokta ( guess.-----I started in this hobby going on 50 yrs. now & I have NEVER had to wait several weeks to get a repaired detector back.

 

[Rob183]

Andy at We Dig Detectors has always been very responsive and great to deal with in my experience.

 

[choppadude]

Just spoke to Andy and it seems that some communications were lost somewhere. He informs me my replacement rod has been shipped.