Critterhunter
New member
http://www.findmall.com/read.php?25,1695828
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Now This Is What I Call Customer Support...
- Thread starter Critterhunter
- Start date
Critterhunter
New member
Also, another great customer service story. The guy bought a coil used that was bad and they told him to send in $20 with the coil and they'd take care of him. Wow.
http://www.findmall.com/read.php?31,1701520
http://www.findmall.com/read.php?31,1701520
Critterhunter
New member
If your implying that I am a big Whites fan who has a hidden agenda then you obviously haven't been reading my posts in this forum. 
Well, being that you just signed up on Findmall 7 days ago I can understand the misunderstanding. Ask anybody how big of a Minelab fan I am. If anything you'll probably hear that I'm TOO much of a Minelab fan to the point of it being obnoxious. Several years ago I was a big Whites fan, but not for a long time. All Minelab now.
Still, as much as I like Minelab, there have been COUNTLESS horror stories in this forum over the last several years about poor customer service. I don't see anything wrong with hearing good examples about how customer support should be, as I've seen numerous people in this forum talk about the great service they got from one company or another compared to the problems they had with their Sovereign or especially Xcal. Talking about how some models won't be accepted anymore for repair, or that parts just don't exist for certain models, or how long it took to get their machine back, and then people talking about how there old X brand detector is still repaired by the company they bought it from all these years later and the turn around time was very quick.
Being that you just signed up on Findmall I can also understand how you wouldn't have known about these past and VERY frequent conversations about customer service from Minelab versus the experience they've had with other companies. Do these people still love their Minelabs more than any other machine they've ever owned? Of course most of them do, but that doesn't mean they don't have a right to complain about something if they got bad service or a repair took a very long time, or tell us about how well they were treated by another company for comparison.
I do hear things might have recently changed and Minelab has vastly improved their customer service in the past year, along with Kellyco now doing authorized repairs which should help, as very long turn around times were just one of the things people complained about.
Anyway, plenty of talk in the past in this forum about what companies have treated them well and what ones haven't in terms of customer service, so I don't see a darn thing wrong with posting a few harmless links to stories about good customer service. People should know what they SHOULD expect from a company, based on how well other companies are treating their customers. What's wrong with wanting to know those kinds of things?
Just chuckling about the idea that I've got some hidden Whites agenda in this forum. You really made me smile with that one. No secret agenda. Just talking about good customer service. It's rather shocking to see how well people get treated from some companies compared to the horror stories you hear about others. Almost like hearing a fairy tale it's so unreal how well some people are getting treated. Those stories made my jaw drop. That's why I just had to share them.
Well, being that you just signed up on Findmall 7 days ago I can understand the misunderstanding. Ask anybody how big of a Minelab fan I am. If anything you'll probably hear that I'm TOO much of a Minelab fan to the point of it being obnoxious. Several years ago I was a big Whites fan, but not for a long time. All Minelab now.Still, as much as I like Minelab, there have been COUNTLESS horror stories in this forum over the last several years about poor customer service. I don't see anything wrong with hearing good examples about how customer support should be, as I've seen numerous people in this forum talk about the great service they got from one company or another compared to the problems they had with their Sovereign or especially Xcal. Talking about how some models won't be accepted anymore for repair, or that parts just don't exist for certain models, or how long it took to get their machine back, and then people talking about how there old X brand detector is still repaired by the company they bought it from all these years later and the turn around time was very quick.
Being that you just signed up on Findmall I can also understand how you wouldn't have known about these past and VERY frequent conversations about customer service from Minelab versus the experience they've had with other companies. Do these people still love their Minelabs more than any other machine they've ever owned? Of course most of them do, but that doesn't mean they don't have a right to complain about something if they got bad service or a repair took a very long time, or tell us about how well they were treated by another company for comparison.
I do hear things might have recently changed and Minelab has vastly improved their customer service in the past year, along with Kellyco now doing authorized repairs which should help, as very long turn around times were just one of the things people complained about.
Anyway, plenty of talk in the past in this forum about what companies have treated them well and what ones haven't in terms of customer service, so I don't see a darn thing wrong with posting a few harmless links to stories about good customer service. People should know what they SHOULD expect from a company, based on how well other companies are treating their customers. What's wrong with wanting to know those kinds of things?
Just chuckling about the idea that I've got some hidden Whites agenda in this forum.
You really made me smile with that one. No secret agenda. Just talking about good customer service. It's rather shocking to see how well people get treated from some companies compared to the horror stories you hear about others. Almost like hearing a fairy tale it's so unreal how well some people are getting treated. Those stories made my jaw drop. That's why I just had to share them.Critterhunter
New member
And please don't take my word for it. Just do a search for something like the word "repair" in this forum and read the many threads of complaints and comparisons to other companies over the last several years. Tons of threads on that stuff.
Critterhunter
New member
Yes, but the thread isn't about one brand of detector versus another. It's about how good customer service can be if things are done right, and a good contrast as to what people should demand to expect from other companies. That's all. Although White's had it's day in terms of technology, I'm no longer a fan in that respect because other machines IMHO have past them by. However, they still have excellent customer service that is reason enough for some people to buy their machines. Garrett and Tesoro are also companies who have huge followings based on customer service alone. For instance, I believe Tesoro still offers a life time warranty on all their detectors? I've heard of guys with Garrett Pro Pointers out of warranty still getting a new one when their Pro Pointer failed. That's just amazing stuff to hear, like the links I posted, that just simply made my jaw drop and felt I had to share.
Contrast all that with some of the horror stories that can be found in this forum and people should know that there is vast room for improvement in terms of customer service and what they feel they should expect from a company. Although, as said, in the past several months it appears that tide may be turning at Minelab, because I hear turn around times are coming down and other aspects of customer service have been improving as well. I'm glad to hear that.
I don't recall any complaints in this forum with prior threads where people were contrasting the service they got from one company versus the other, so I don't see any problem with a few harmless links to illistrate just how good customer service can be. There were even in fact some who were so fed up with the "service" they were getting (in particular with the Xcals) that they decided to move on to other water machines.
Contrast all that with some of the horror stories that can be found in this forum and people should know that there is vast room for improvement in terms of customer service and what they feel they should expect from a company. Although, as said, in the past several months it appears that tide may be turning at Minelab, because I hear turn around times are coming down and other aspects of customer service have been improving as well. I'm glad to hear that.
I don't recall any complaints in this forum with prior threads where people were contrasting the service they got from one company versus the other, so I don't see any problem with a few harmless links to illistrate just how good customer service can be. There were even in fact some who were so fed up with the "service" they were getting (in particular with the Xcals) that they decided to move on to other water machines.
Critterhunter
New member
Thanks, I always try to keep my posts as non-personal with people as I can, even if we get into a debate. I don't like it when people (not saying Gemini was, of course) resort to name calling and smears or personal attacks. I'd rather just let it ride and just not respond to them. That's why there have been a few past threads that I just don't respond to if I feel somebody has crossed that line, or at least ignore their message and post in the thread on the topic and not mention what they just said.
Again, of course I'm not saying Gemini got personal because he didn't. He made what he thought was a valid point and I gave him my view. Let the viewers decide is my motto.
Again, of course I'm not saying Gemini got personal because he didn't. He made what he thought was a valid point and I gave him my view. Let the viewers decide is my motto.
Critterhunter said:Thanks, I always try to keep my posts as non-personal with people as I can, even if we get into a debate. I don't like it when people (not saying Gemini was, of course) resort to name calling and smears or personal attacks. I'd rather just let it ride and just not respond to them. That's why there have been a few past threads that I just don't respond to if I feel somebody has crossed that line, or at least ignore their message and post in the thread on the topic and not mention what they just said.
Again, of course I'm not saying Gemini got personal because he didn't. He made what he thought was a valid point and I gave him my view. Let the viewers decide is my motto.
If I post up some positive stories of customer service from Minelab and there are more and more everyday in a Whites forum how do you think that will go over? Just curious. I might be new here but I'm VERY familiar with the inner workings of forums covering a wide range of topics. I know how they work and when someone posts something about a competitors product/service etc. in a backhanded manner it usually means something. I will let this thread go after this post but my final opinion is your thread doesn't belong in this forum. It belongs in a Whites or general/feedback forum.
Critterhunter
New member
Once again I have to strongly disagree. I don't feel my post was in a "backhanded manner", or that my posting of some harmless links "usually means something". I feel you're reading way too much into it, because I for one will never leave my Minelab and go back to (I'll just say...) "that company" until I see the kind of machine I would like to see.
Being that you are very new here I am glad to see you are already more than willing to share your opinion on just what is acceptable subject material in this forum. After all, sharing views and opinions is what this forum is all about, is it not? I can dig up countless examples of others mentioning customer service and other machines by doing a search, in case you'd like to also give your opinion to those individuals as well?
One of our favorite Sovereign members in this forum just recently sold his machine and bought a Blisstool. He had to sell off the Sovereign in order to get this new machine, unfortunately...Due to his current financial situation. Myself and others have welcomed him to share his videos with this machine in this forum when he gets it so we can see how our old friend is doing, especially since there is no official forum for that machine as of yet on Findmall.
Should we say Goodbye to him and exclude him from posting updates and videos as to know he and his new machine are getting along? I surely hope not myself. I'd miss him and his excellent videos too much. I'd also be very interested in hearing his comparisons of this new machine to his GT, so that perhaps I might pursue the same machine to add to my lineup down the road if I like what I hear. But more than anything I just want to hear how he is doing, and see how he's doing in his videos
He's posted some excellent videos with his Sovereign GT here in the past and many of us have learned many things from them, so at least I personally feel he's earned the right to post a few harmless "How are you?" videos with his new machine. I hope there isn't a change in attitude here to discourage that.
If you review the history of threads in this forum you'll find many cross discussions about various machines and the customer service aspect of various companies, so I don't feel I'm out of line at all in that respect by posting the customer service links. What I provided were simple links to threads in another forum to show what people could reasonably expect from customer service when working with a company, and did not bring re-posts of those messages into this forum...So they are in affect separate entities. If somebody clicks on the link and doesn't care to read about customer service from another company so they can compare it with the kind of service they have gotten in the past, then they can easily hit the kill bar and no harm is done.
The messages in this forum without these kinds of restrictions (mentioning another brand or such) have been rather interesting reading and made this one of my favorite forums. If that changes then I think things will get a bit more dull around here, so I hope that never happens myself. I want to make sure I'm getting the whole story and not just ones within a very limited world view set by restrictive parameters.
Being that you are very new here I am glad to see you are already more than willing to share your opinion on just what is acceptable subject material in this forum. After all, sharing views and opinions is what this forum is all about, is it not? I can dig up countless examples of others mentioning customer service and other machines by doing a search, in case you'd like to also give your opinion to those individuals as well?
One of our favorite Sovereign members in this forum just recently sold his machine and bought a Blisstool. He had to sell off the Sovereign in order to get this new machine, unfortunately...Due to his current financial situation. Myself and others have welcomed him to share his videos with this machine in this forum when he gets it so we can see how our old friend is doing, especially since there is no official forum for that machine as of yet on Findmall.
Should we say Goodbye to him and exclude him from posting updates and videos as to know he and his new machine are getting along? I surely hope not myself. I'd miss him and his excellent videos too much. I'd also be very interested in hearing his comparisons of this new machine to his GT, so that perhaps I might pursue the same machine to add to my lineup down the road if I like what I hear. But more than anything I just want to hear how he is doing, and see how he's doing in his videos
He's posted some excellent videos with his Sovereign GT here in the past and many of us have learned many things from them, so at least I personally feel he's earned the right to post a few harmless "How are you?" videos with his new machine. I hope there isn't a change in attitude here to discourage that.
If you review the history of threads in this forum you'll find many cross discussions about various machines and the customer service aspect of various companies, so I don't feel I'm out of line at all in that respect by posting the customer service links. What I provided were simple links to threads in another forum to show what people could reasonably expect from customer service when working with a company, and did not bring re-posts of those messages into this forum...So they are in affect separate entities. If somebody clicks on the link and doesn't care to read about customer service from another company so they can compare it with the kind of service they have gotten in the past, then they can easily hit the kill bar and no harm is done.
The messages in this forum without these kinds of restrictions (mentioning another brand or such) have been rather interesting reading and made this one of my favorite forums. If that changes then I think things will get a bit more dull around here, so I hope that never happens myself. I want to make sure I'm getting the whole story and not just ones within a very limited world view set by restrictive parameters.
Gonehunting
New member
Since the move to Illinois and the second repair facility, and the way they have worked their PR recently ie Minelabbing events all over the world, the attempt to bridge the gap between detectorist and archy's with the Montpelier event, Minelab has definitely changed the mode of operation , it seems their horrors stories from the past are just, that the past.....
E-Trac Replaced
E-Trac Replaced
Critterhunter
New member
I certainly hope so. It does appear things are improving in terms of customer service and turn around times. However, I haven't heard the kinds of stories like people getting a defective coil they bought used replaced for $20. Now THAT would be impressive, but probably is too much to ask I'm sure. By all rights no company should feel obligated to replace a bad coil for only $20 that they didn't even buy new, but it sure makes you sit there and go "Wow!". It was so unreal to me to hear a story like that that I just had to share it.
I'm glad things appear to be getting better, because there were at least several Xcal owners, for instance, on here over the last few years that said they were jumping ship because of break down problems or long turn around times.
I'm glad things appear to be getting better, because there were at least several Xcal owners, for instance, on here over the last few years that said they were jumping ship because of break down problems or long turn around times.
Critterhunter
New member
Wow! Talk about a timely topic. In the Etrac forum somebody got GREAT customer service from Minelab. His machine was repaired once in about a week's turn around time, but a few months later failed again, so they sent him a shipping label via Email and then 2 days after they received it they called and said they would be sending him a new machine because they couldn't find the problem. This story is also a jaw dropper. 
First one of those I've heard about them. Good to hear!
Here's the link...
http://www.findmall.com/read.php?63,1703802
First one of those I've heard about them. Good to hear!Here's the link...
http://www.findmall.com/read.php?63,1703802