Pray that Minelab USA is not your only option for Excalibur repairs!

[nwdetectorist]

Thank you Minelab USA for your Incredible Competence and Extreme Professionalism



The fools at Minelab USA shipped to 12600 NW Barnes Road





UPS tried both yesterday and today to deliver to NW Barnes Road.

I just spoke with a customer service agent at UPS who will change the shipping to the Hillsboro address.

Now I am rescheduled for a Monday the 15th of August delivery to the original address from which I shipped.

DoH!



You would think that Minelab USA might have some clue that the detector goes back to the person who sent it in for repairs?

And this was not the first screw up in getting my friends Excalibur 800 shipped back to me.

They originally had the debit card numbers screwed up, but they did not try emailing me.

Instead they called a cell phone number that has been out of service for some time.

Nor did they bother calling my friends number about the debit card issue.

We have voicemail and would have gotten the information about the debit card issue.

We both live at the same address in Hillsboro, Oregon.

She had to call them instead.



Or, alternately they could just have emailed me to check status on payment.



NOT!



The next time I have a Minelab Detector in need of repair, it would probably be prudent just to deposit it in the landfill.

This detector was in for repairs and shipping shenanigans for just under 2 months now.

WOW! And just in time for the summer weather to begin ending here in the Northwest Territories.



Not to mention how long it takes to get an email reply from Minelab USA.

Maybe their organization could benefit greatly from some Customer Service Training.



Sincerely,



Doyle B Thibert

doyle@thibert.com

 

[alaskaseeker]

Sorry to hear that Doyle I have send in a couple of items and have good luck getting them back on time. I guess the law of averages states tho that at some point in time someone will have some trouble.....Almost to hot here to hunt hope you are having some luck down your way...Geo

 

[Mike (Virginia Beach)]

I had to send my Sovereign Elite in for a repair last year and they got it, fixed it, turned it around, and got it back to me in record time. The whole experience was top-notch. I guess there may be many reasons why what happened to you happened to you. I suppose we will never know.

 

[Steve in PR]

Sorry to hear that you had a bad experience. I have shipped mine a number of times over 6400 miles round trip and never had a problem. My experience with Minelab USA has been 100% positive.

 

[Treasure Scout]

I sent in a MineLab XT 18000 that I bought off eBay (didn't work properly) and the tech called me at home and explained what it needed. I Ok'ed the repair and it quickly came back.

I'm sorry to hear about your mess up from MineLab. Hope things work out in the long run.

 

[funkyoldude]

Sorry about your experience Doyle, but the Las Vegas folks are NOT fools.
Part of your responsibility for the service of your detector, is to get directly involved with the Minelab service people, and make sure that everyone is in sync. Did you bother to give them a call and talk it over before you shipped the detector? Did you include a written description of the problem with the unit? Did you call them again a few days later to make sure that everything was still O.K. and on schedule? E-mails, cell phones, credit cards, all of this could have been handled with a few phone calls from you. Remember that it is in Minelabs best interest that you have a good experience with them. They are there to help you. Nobody is perfect, but it does no one any good to gripe about it here on the forum.

Good Luck in the future. My Minelab Las Vegas experiences have been outstanding, and the service has been excellent.

fod

 

[Richmond_Relic]

Hmmmmmmmmm.......... I'm certainly not knocking the Minelab products as I've never even had one in my hands, but when you say your detector has made a number of 6400 mile trips with no problems, I have to start wondering. Is there a higher incidence of problems with the Minelabs? I'm just curious. Keeping in mind the great finds Minelab users seem to make; is that just the price to be paid?

 

[Bottomfeeder]

Happened with my first Fisher 1280 years ago, it took soooo long to do that I bought another identical one with the 10 1/2 inch loop. Then I had two good machines for eleven years.
Ya don't spose they knew I'm impatient, and would just throw money at the problem???
Good luck.

 

[Art (NWOH)]

Steve has a problem that Minelab is having trouble finding. This does not appear to be multiple failures, but a singular problem that gets repeatedly overlooked in the repair shop.
One of those odball things that makes you pull your hair out.
I expect that once the real cause is identified, the problem will be fixed.
HH

 

[nwdetectorist]

No Cheese, No Crackers, Just Whine

I am still not happy at all with the turn around time from Minelab USA.
My friend went out of her way to track down the UPS truck and pick the detector up for me.

So today I was able to get out and pop a few pulltabs in the 95 degree weather we are having this weekend in the Portland, OR area. HEH HEH HEH

After a few repairs/replaced the cheap Minelab nylon bolt for the searchcoil with a larger, more sturdy nylon one that will not strip out.

Will have to find some gold tomorrow and all will be good and well in Minelab land. I think.

Thanks everyone for your input and compassion.

HH

Doyle

 

[alaskaseeker]

We all do it especially us retured guys with way to much time on our hands. Ever bang around much on Sauvies Isl. ?? Geo

 

[nwdetectorist]

Yea George,

That is pretty much where I have spent the majority of the summer.

All I have so far is 3 silver rings/no gold.

Been using the Tesoro Vaquero, the Tesoro Stingray II, and the Excalibur now.

Too many dang bottlecaps, etc.
I did find a couple of decent pocket knifes and a nice Casio 'G' Shock wristwatch.
And the usual assortment of sunglasses.

Was 95 or so today and will be just as hot tomorrow.
So, hopefully Sunday and Monday will be great days for me.

I hunt Reeder Beach and Collins Beach.

HH

Doyle

 

[alaskaseeker]

I have always liked that place we used to go to the Pumpkin Patch to pick stuff up years ago. I think my Dad hunted an old school there many years ago. I have an interesting book on the island I just finished reading again. Might see you there one of these days, Maybe we can drag Alan C out of retirement LOL...Geo

 

[NamVetLesTreasureSeeker]

Hey Doyle, I'm sorry you had such a bad experience with Minelab! But, in all fairness, I have to agree with FOD. I think you should reflect on what the FOD stated, in that, you have a personal responsibility to follow-thru on your end. Afterall, you spent alot of money for your Excalibur, and being you live in Oregon, and Minelab is in Las Vegas, Nv., you're not dealing with a local operation. Furthermore, Minelab is a foreign corporation with only one service center in the U.S., and you can only imagine, what their workload must be like. I have been dealing with Minelab for five yrs., and have had nothing but REAL POSITIVE EXPERIENCES with them, especially since DICK SHULTZ took over customer service. HH