snoopys back

[teleman2525]

got my explorer back after month of repair took it out for couple test runs found to be only half fixed the depth is now good but the depth gauge is way off still showing 5inchs on 1 inch targets no matter how i set it when no targets in site reads all the way down but goes to about 5 inch mark on any target it hits no matter the depth of target makes it a little fustrating but won,t send it back yet don,t whant to loose another month of hunting it does hit deep ive tested that so i,ll live with it for awhile but would have been nice if it was fixed right when new all worked great hits the confidence level a bit this is high end detector should have gotten high end repair replaced pcb for sensativity said machine tests to spec and all functions ok but thats just not the way it is

 

[mickfin]

I thought i heard ML started to have Better Service??? Thy just need too fly stright?????? Mickfin

 

[sgoss66]

teleman --

I'd be on the phone to Minelab immediately, and having them ship me a brand new machine (after all, you ARE under the warranty) -- with me sending the old one back AFTER I RECIEVE THE NEW ONE. An incomplete repair is unacceptable IMO, and no reason you should have to go without it for ANOTHER month.

Of course, that's just my opinion...

Steve

 

[teleman2525]

sounds good to me but would mine lab do that they will tell me to send back in and i,ll be without my detector another month during main detecting seasons im not confidant my se anymore it was awsome at first its not even a year old and most of that was in winter just setting i just don,t know

 

[sgoss66]

teleman, they most likely would NOT do that, without some pretty good pressure applied (by you!) If it were me, I would tell them exactly what you just told me -- that it's less than a year old, and most of that time it sat in your closet through the winter. It worked well for a short while, but then broke after little use; you sent it in once to have it repaired, waited an entire month during prime detecting season to get it back -- only to get it back partially repaired. I'd tell them that you are disappointed first of all to have had it break at less than a year old, and then even more disappointed after waiting a month for the repair to get it back STILL not working properly. Tell them you paid good money for a properly working unit, and you didn't get that -- and then even after sending it in for a repair, it's still not right -- and thus that (as you said) you have lost confidence in that machine and want it replaced. I'd press them hard until they make it right -- which to me, at this point, would mean sending you out a new machine.

Steve

 

[MHirschmann]

I just thought I would add. If they give you any lip, make them aware that you are on the forums. I have had issues, not with minelab, in the past with another product. The company couldn't care less until they realized I was "making noise" on the forums, then they rolled over and finally gave me some customer service. I don't know if this would work with minelab, but if they don't take your wishes seriously, its worth a try. I'm sorry about your machine, that is completely unacceptable. Another thing you might want to do is take screen shots of this thread and email them to minelab. I don't think they want threads like this to continue any longer than they have to. The more stories that come to the surface on these threads, the more ammunition consumers, and potential consumers making a decision, have to use against them. Good luck and keep us updated. -Marc

 

[teleman2525]

thanks fore the replys i,ll call monday hunted again tonite but most the funs gone just not sure whats going on with this unit at first i was getting real good with it high confidence and excitement with eash dig finding good stuff depth accurate pinpoint easy using the wiggle it just felt good now its kind of an expensive let down when my old xlt after lots of years still works great and it says what says right no big guess work how deep is it ect. not a good feeling anymore hope they come good we will see

 

[sgoss66]

Please let us know how it goes, Teleman. This is a big deal to me; I am happy with my Explorer, but customer service and repairs are very important. I will be very interested to see if they make it right with you. I expect them to; I want to see if that is the case...

Steve