Some more on Fisher Customer Service

[BuckeyeBrad]

I had a couple small problems (upper cam lock and display o-ring seal) crop up with my F-75 and after procrastinating as usual, I finally got around to making the call to Fisher to see how the problems could be rectified. Figuring I'd have to send the unit in, I asked for Felix, who upon hearing the situation, said I needed to talk to Bobby and transfered my call for me. After I told Bobby about the problems, she said "no problem" and that she'd have replacement parts sent out to me pronto. She was very courteous, pleasant, and obviously, upon my receiving the parts quickly, I can say she and the rest of the appropriate Fisher folks did their jobs well. My point in all this is to pass on kudos and thanks to FRL customer service and to suggest that folks phone the company and speak first handedly to the appropriate person if they have an issue with a detector instead of using emails, pm's, etc. Direct communication works the best.... go figure.

 

[zaxfire69]

I have to agree with you completly. Spoke with a nice young lady. Probably the same lady you spoke with. She took my information down and said she will have the Upper Cam lock on its way to me. Mine developed a crack in it as well. So far so good with the detector and customer service.

 

[RelicDigger1]

Mine's cracked as well. I probably need to call the service department also. Once the new one's here, what's the easiest means to put it on?

Richard

 

[BuckeyeBrad]

I'd never replaced a cam lock before either but once you see the individual parts, it's easy to understand how they're assembled and work. You'll see.

 

[saginawian]

I had a simple problem - I lost my coil bolt. A quick email Fisher brought a quick response - they sent me a new coil bolt within a couple of days, no questions asked and no charge. It seems like a small thing, but they were quick about it, which was important.

Ian